Store Admin Manager - Durban

To ensure the highest standards of customer service is delivered and sales turnover targets met through effective people management and enforcement of retail disciplines at store level.
The successful individual will be responsible for the store administration function and will be an assistant to the Store Manager.
Duties and Responsibilities: Ensure adherence to policies and procedures as per the admin policy Completion of daily, weekly and monthly admin checks, as per the admin check guideline and checklists Perform daily tasks eg.
declarations, prepare cash for banking and collection Calls logged to rectify issues (stock, maintenance, cash etc) Transfer of information contained in instruction letters (RIL, MIL, PCI, SMIL and Memo) and ensure adherence to instructions and adherence to deadlines Adequate POS training and support is given to staff Cash control and banking processes are followed daily Cash variances are investigated, followed up on and cleared Manual transactions are captured timeously once the store is back on line Adequate stock management training and support is given to staff Stock management processes are followed daily Stock variances are investigated, followed up on and cleared Weekly and Quarterly stock counts and takes are prepared for and conducted accurately Shoe pairing exercise is completed weekly Write offs are controlled adequately Store is opened and trades as per requirement Customer relations are maintained Adequate staffing and planning is in place Instructions and to-do lists are followed Disciplinary action takes place, where necessary HR relations are maintained Development a service ethic culture within the store environment Internal and external customer relationship building In store coaching and on-going training of skills Role model customer centricity and service excellence Minimum Requirements: Minimum 5 years' retail experience Minimum 2 years administration management experience Experience in working in a large retail store with a turnover of more than R 20 million per annum Complete Matric/Grade 12 Tertiary Retail Qualification will be to your advantage