Receptionist - Hotel Experience Only

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!WHY WORK FOR US?Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don't manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don't need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined.DescriptionYou will be responsible for (but not limited to):Checking guests in and out of the hotelMaintaining guest accounts and processing guest transactions during their stayDealing with any and all special needs or requests from guests during their stayAssisting with reservations for guests as and when requiredMinimum Requirements:MatricHospitality Qualification or Similar1 - 2 Years Receptionist experienceStrong Computer Literacy skills in terms of MS Office and a reputable PMS (Protel)Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigationsAbility to work as part of a team, as well as independentlyHonest and trustworthy beyond approachGreat attention to detailPresentable and well spokenTeam Player who leads by exampleAbility to work shiftsAbility to remain highly confidential and be able to treat sensitive information with the highest level of diplomacyPlease note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.
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