Salon Receptionist

Job briefWe are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services.
Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients questions about services via phone, email or in person, and processing transactions.
To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.
Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.
ResponsibilitiesWarmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrivalBook and confirm appointments via phone and emailProcess transactions (cash and credit cards) and issue receiptsOffer beverages and chat with clients who are in the waiting areaWelcome walk-ins, answer questions about services and schedule appointments based on availabilityInform clients about new services and discountsCross-sell services and products when appropriate (e.g.
through informative brochures and gift cards)Update client records with contact and billing details, appointments and services offeredManage our call centerMaintain a tidy reception areaOrder business cards, brochures, and stationery as neededRequirementsProven work experience as a Salon Receptionist, Front Desk Representative or similar roleHands-on experiences with office equipment, like printers and POS systemsFamiliarity with processing transactionsExcellent communication abilities (verbal, phone and email) with a customer service attitudeSolid organization and record-keeping skillsAn ability to remain calm under stressful circumstancesHigh School diploma