Service Supervisor - Quality Assurance Global Grade 10

Key Outputs • Leading a Team of Service Assurance technicians to enforce quality controls , in line caterpillar repair standards • Achievement quality turnaround targets.
• Resolve internal customer queries.
• Ensure effective communication between team and management.
• Ensure service work (Caterpillar components) is carried out in compliance with quality standards (OEM Guidelines).
• Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations.
• Ensure outputs of service audits are achieved.
• Apply Barloworld Equipment leadership philosophy.
• Achievement of a team environment that enables adherence to quality standard and process efficiency standards (Performance management of team).
• Competency development of team.
• On the job supervision – safety of team.
• Reporting of team Key Performance Indicators and prospects.
• driving QFR action and closure end to end process • Quality gates management within technical processes • Non-conformance management – regions and internal • Checklist ownership and management Qualification, Experience and Competencies • Qualified artisan or Mechanic in relevant trade (e.g., Diesel mechanic / fitter/ Earthmoving Equipment mechanic).
• Minimum five years' experience after qualification.
• Prior supervisory experience will be an advantage.
• Exposure to managing a Team.
• Leadership potential (part of IDP).
• Experience with Drive train ,engines & hydraulics components • Understanding of the Quality processes • Able to achieve results utilising talent in team.
• Computer literate (MS Office and SIS, ET, SAP & CRM).
• Basic technical report writing skills.
• Basic trouble shooting and problem-solving skills.
• Failure analysis skills.
• Exposure to driving Safety requirements, policies and procedures.
• Understanding of warranty systems, policies & procedures.
• Will be required to work overtime including Stand-by.
• Sound interpersonal and communication skills.
• Driver's licence.