Operations Business Manager (Fuel, Retail And Food)

Main Duties And ResponsibilitiesNegotiate and secure profitable contractsHandle Disciplinary Hearings and CCMA CasesManage multiple regions and site portfoliosEnhance current operations and turnaround failing businesses into high-performing avenuesLead companies into new market segmentsIncrease brand awareness and engagementIntroduce profit-driven initiatives to establish new revenue streamsBuild a self-reliant network of franchisees that support each other's successes and collaborate across all levels culturally and nationallyEstablish standardization of key supplier, contractor, and costing specification models for all national food brandsExecute rollouts that include promotional strategies, new operational manuals, operational standards inspection audits, and food training programs for franchiseesAccelerate brand awareness, sales, and category profitabilityFocus on customer service excellenceAchieve Franchisee KPIsEnsure brand complianceRecruit and train staffLaunch stores and select sitesEnsure franchises achieve optimal GP margins through turnaround strategies, improved processes, renegotiated supplier contracts, and sales-focused short-term strategiesManage back-end areas including P&L, marketing, promotions, product development, visual merchandising, national inventory management, health & safety, audits, legislative inspections, brand development, and competitor analytic reviewsLead the launch, opening, management, and optimization of retail outlet conversionsOversee inspections/audits software, retail checklists, auditing, and online training programs rolled out nationallyEvaluate franchisee performance, drive product innovation, prepare annual regional sales budgets, and manage brand activitiesAct as an operations advisor on key financial and operational areas such as merchandising, expense minimization, planograms, store layout planning, sales driving, margin improvements, store turnarounds, maintenance standards, procurement, and marketing
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