Operations Business Manager (Fuel, Retail And Food)

Main Duties And ResponsibilitiesNegotiate and secure profitable contractsHandle Disciplinary Hearings and CCMA CasesManage multiple regions/site portfoliosEnhance current operations and turnaround failing businesses into high-performing avenuesLead companies into new market segmentsPromote brand awareness and engagementIntroduce profit-driven initiatives to establish new revenue streamsBuild a self-reliant network of franchisees that support each other's successes and collaborate across all levels culturally and nationallyEstablish standardization of key supplier, contractor, and costing specification models for all national food brandsImplement rollouts including promotional strategies, new operational manuals, operations standards inspection audits, and food training programs for franchiseesAccelerate brand awareness, sales, and category profitabilityFocus on customer service excellenceAchieve franchisee KPIsEnsure brand complianceOversee staff recruitment and trainingLaunch stores and select sitesEnsure franchises achieve optimal GP margins by implementing turnaround strategies, improving existing processes, renegotiating supplier contracts, facilitating forums/regional meetings, and delivering sales-focused short-term strategiesManage back-end areas including P&L, marketing, promotions, product development, visual merchandising, national inventory management, Health & Safety, audits, legislative inspections, brand development, and competitor analytic reviewsLead the launch, opening, management, and optimization of retail outlet conversionsRoll out inspections/audits software, retail checklists, auditing, and online training programs nationally across all sitesOversee all franchisees with a focus on evaluating performance, driving product innovation, preparing annual regional sales budgets, and managing brand activitiesAct as operations advisor on key financial and operational areas such as merchandising, minimizing expenses, planograms, store layout planning, driving sales, margin improvements, poor store turnarounds, maintenance standards, procurement, and marketing
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