Listing reference: 017635
Listing status: Online
Apply by: 20 August 2024
Position summary
Industry: FMCG & Supply Management
Job category: Receiving
Location: Durban
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
Are you passionate about service excellence and helping people feel good? Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks store for a Receiving Clerk who will report to the Store Manager.
Job description
Job Purpose:
To deliver service excellence through efficient monitoring of merchandise levels, driving availability of merchandise on the shop floor service and offering assistance to customers, leading to a positive customer experience.
Job Objectives:
To efficiently execute all operational activities in a timely and efficient manner.
To maintain high levels of accuracy and care when receiving merchandise.
To ensure availability of merchandise through proactive planning in line with customer needs and sales.
To ensure the safe handling of merchandise at all times ensuring measures are taken to prevent shrinkage and loss.
To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
To effectively execute stock principles in stockroom in line with company policies and procedures (Blueprint).
To effectively execute all returns within specified timelines and company policies and procedures.
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
To support the Group's vision to be the customer's first choice health and beauty retailer by living and driving the company values.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Minimum requirements
Qualifications and Experience:
Essential: Grade 12
Desirable: Relevant Retail/Business Management qualification
Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Skills, Abilities and Job Related Knowledge:
Basic math calculations
Retail/FMCG background and understanding of merchandising and promotions principles
Understanding of stock management procedures
Knowledge of customer service excellence
MS Office Skills (Word, Excel)
Planning and organizing skills
Problem-solving skills
Strong customer orientation
Good communication skills
Computer literacy
Numeracy skills
Competencies:
Following instructions and procedures
Planning and organizing
Delivering Results and Meeting Customer Expectations
Relating and networking
Working with people
Persuading and Influencing
Coping with Pressures and Setbacks
Kindly note only applicants who meet the minimum requirements will be contacted.
We are committed to the principles of Employment Equity.
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