Role Purpose
Lead change management activities by ensuring that standardized methods and change management methodologies are used for efficient and prompt handling of all changes in the business in order to maximize the return on investment while minimizing the impact of change-related challenges on productivity, employee retention, and operations within the business.
Requirements
Qualifications:
Relevant B-degree (essential) with a degree in the field of Behavioural Sciences or equivalent (desirable)
Change management certification (essential)
3-5 years' experience in a change management role (essential)
Experience integrating change activities into business strategy (essential)
Experience in the financial services industry (essential)
Experience in project management (desirable)
Knowledge:
Knowledge of change methodologies, principles, and approaches
Knowledge of project management methodologies and approaches
Knowledge of agile methodologies
Knowledge of organizational models and strategy
Knowledge of systems thinking/theory
Accreditation:
Prosci Certified Change Practitioner (essential)
Duties & Responsibilities
INTERNAL PROCESS
Develop a thorough understanding of the business strategy for the business area and key projects to inform change approach.
Utilize and develop key change plans and assist with the successful implementation and support of those strategies.
Collate, analyze, and provide feedback and suggestions to drive change adoption, innovation, and improvement of processes and systems.
Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
Collaborate with internal and, where applicable, external stakeholders to ensure the effective implementation of all business change.
Inform the design, development, delivery, and management of change-related communications.
Conduct impact analyses, assess change readiness, and identify key stakeholders to inform the change and execution plan.
Provide input, document requirements, and support the design and delivery of training programs, social support platforms, and organizational tools.
Identify, analyze, and prepare risk mitigation tactics for the area of change.
Partner with change sponsor(s), people managers, and the human capital team to identify and manage anticipated resistance.
Consult, coach, and coordinate efforts with the ecosystem of change.
Implement actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan.
Support and engage senior and middle management leaders to create readiness and buy-in for the change.
Coach managers and supervisors to equip them to lead and manage any change-related activity and adoption.
Guide and provide input to the project plan to ensure all change management elements are documented and integrated into the delivery plan.
Evaluate and ensure user readiness and effective stakeholder management.
Identify, manage, monitor, and report risks and issues associated with change implementation.
Contribute to the creation and management of a change portfolio over all business changes.
Act as a key contact for all business change in the area while managing change initiatives and their adoption.
CLIENT
Provide authoritative expertise and advice to clients and stakeholders.
Build and maintain relationships with clients and internal and external stakeholders.
Contribute to the process of negotiating objective and realistic service level agreements.
Define service practices which build rewarding relationships, encourage innovation, and allow others to provide exceptional client service.
Deliver on service level agreements made with clients and internal and external stakeholders.
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.
PEOPLE
Develop and maintain productive and collaborative working relationships with peers and stakeholders.
Positively drive, influence, and participate in change initiatives.
Continuously develop own expertise in terms of professional, industry, and legislation knowledge.
Contribute to continuous innovation through the development, sharing, and implementation of new ideas.
Take ownership for driving career development.
FINANCE
Contribute to the financial planning process within the area, where required.
Identify opportunities to enhance cost effectiveness and increase operational efficiency.
Manage financial and other company resources under your control with due respect.
Provide input into the risk identification processes and communicate recommendations.
Competencies
Skills:
Business acumen
Presentation skills
Facilitation skills
Planning and organizing skills
Analytical skills
Problem-solving skills
Interpersonal skills
Communication skills
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