Watershed Consulting | Service Engineer Life Science And Diagnostic Equipment

Duties:Maintenance and InstallationFunction as full technical support by handling all technical queries from customers as well as calls pertaining to the progress on repairs and availability of stock.Visit customers sites and carry out corrective and preventative maintenance.Carry out fault finding effectively and communicate with the customer as to the problems, recommending the best solutions.Carry out installations as per company procedures and in accordance with the order specifications.Advise customers on pre-installation requirements for instruments.Carry out remote diagnostics.Ensure that work orders are accurately completed and returned to the company timeously.Adhere to all applicable safety regulations.Customer service Respond efficiently to customer calls and emergency work.Function as support for other technicians.Provide telephonic assistance to customers.Ensure that product knowledge is of a high standard.Keep up to date with technical changes and updates.Ensure that applications and software knowledge is up to date.Attend project meetings with customers.Liaise with and update sales engineers regarding requirements for installations.Communicate with sales engineers regarding the progress on jobs for their customers.Work overtime when required.Travel outside office hours and outside the borders of South Africa. Qualifications and Skills:ND Electrical Engineering (LC), or Electronic Engineering or equivalentMust have a minimum of 3 years experience in servicing, installing and maintaining laboratory equipmentIn possession of a valid passportIn possession of a valid drivers licence with own transportSA Citizens Only