POSITION PURPOSE
Responsible for maintaining the various functions of utility processes within EWS. Ensure that all utility functions are completed in accordance with established procedures. Complete required reports and records for approval by the Head of Utilities. Coordinates closely with service providers and customers and ensures that the Company's professional reputation is maintained.
ESSENTIAL FUNCTIONS AND BASIC DUTIES – INTERNAL CLIENTS Responsible to check and report on the accuracy of Utilities Recoveries provided by an assigned Portfolio.
• Liaises with Portfolio Managers.
• Audit income data received from UM Company and report on variance.
• Report on findings.
• Provide recommendations to increase recoveries. Assumes responsibility for the effective distribution and communication of information.
• Receives and processes mail from clients. Reviews, records, and distributes paperwork.
• Maintains regular contact with management and other departments to obtain information. Assumes responsibility for the accurate, thorough, and timely completion of related reports, records, and documents.
• Prepares and oversees preparation of various documents. Maintains customer activity reports. Reviews, researches, and resolves outstanding invoices.
• Reviews reconciliations on municipal accounts as required by Financial Manager. Assumes responsibility for establishing and maintaining effective communication, coordination, and teamwork with Company personnel and with management.
• Coordinates functions with related departments, regional offices, and headquarters.
• Assists and supports Company personnel as needed. Responds to questions and information needs. Assumes responsibility for establishing and maintaining effective business relationships with local authorities, and clients.
• Obtains and conveys information as needed.
• Ensures that clients' requests, questions, and problems are promptly and courteously resolved.ESSENTIAL FUNCTIONS AND BASIC DUTIES – EXTERNAL CLIENTS Assumes responsibility for ensuring the integrity, accuracy, and timeliness of Utility Reports for an assigned Client.
• Liaises with Client.
• Liaises with Service Providers as needed.
• Investigates variances on monitoring platform. Assumes responsibility for the effective distribution and communication of information.
• Receives and processes mail from clients. Reviews, records, and distributes paperwork. Assumes responsibility for the accurate, thorough, and timely completion of related reports, records, and documents.
• Prepares and oversees preparation of various documents. Maintains customer activity reports. Assumes responsibility for billings for recovery purposes.
• Prepare billing sheets for approval, ensure new tenants are added and vacated tenants removed.GENERAL Assumes responsibility for related duties as required or assigned.
• Ensures that work areas are clean, secure, and well maintained.PERFORMANCE MEASUREMENTS Utilities documents, reports, and records are accurate, complete, and timely and filed properly.Discrepancies and variances in information are promptly researched and permanently resolved.Management reports, payments are timeous, accurate and complete.Utilities functions are completed in accordance with established policies and procedures.EDUCATION/CERTIFICATION:
Matric plus 3 years experience.
REQUIRED KNOWLEDGE:
Basic understanding of computer operations and accounting.
Basic knowledge of overall Company operations.
EXPERIENCE REQUIRED:
At least 2 years of basic office experience.
At least 2 years of related accounting experience.
SKILLS/ABILITIES:
Well organized and attentive to detail.
Customer and service orientation.
Good math and problem-solving skills.
Able to train and supervise others.
Strong communication abilities.
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