Tech Support Customer Service Representative

Job TitleTech Support Customer Service RepresentativeIdentify and respond to the customers' needs with helpful solutions, delivering a high-quality serviceApply empathy and patience when dealing with irate customersApply excellent listening skills and probing techniques to establish relevant information to resolve the queryEnsure customer call backs to provide an update on the progress of the queryEnsure first call resolution on customer queriesStrive for excellence with every interactionPassion for customer service & must enjoy problem solving & exceeding customer expectationsExperience dealing with customer complaintsAt least 1 year experience in customer services, preferably in a call centerAt least 6 months technical support experienceMatricWorking Hours06h00 – 22h00 Monday to Sunday on rotational shiftsAddress: 122 St Georges Mall Newspaper House, 2nd Floor, Cape TownWhat you can expectValue-driven company with a culture that focuses on "People Come First"Theoretical & practical world-class training to ensure you can apply what you have learnedExtensive support during incubation to ensure high levels of success in our dynamic operationLong-term growth opportunitiesJob Type: Full-timeAbility to commute/relocate:Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)Experience:technical: 1 year (Required)SkillsCommunication, Customer Service, Tech Support, Technical Services, Technical Support, Business Process Outsourcing (BPO), Customer Services, Information Technology (IT)
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