Live Support Consultant Cape Town

By joining our talent pool, you'll be among the first to hear about new job openings and career opportunities as they arise.What to expectIn this role, you will be responsible for delivering exceptional customer service at every interaction with our Ozow customers and merchants. You will be the first point of contact in dealing with customer queries, questions, and concerns, leaving them with a positive overall experience.You will need to ensure that we provide accurate information to resolve any tickets assigned to you using our ticketing system efficiently and effectively. This includes addressing our customers in a manner that aligns with our brand identity and guidelines.Customer centricity is not something that we can teach you; it needs to be something you strive for and enjoy delivering every single day. If you are the type that goes above and beyond expectations to delight your customers, then this role is for you.Ozow is a fast-paced environment, and your ability to work effectively within teams or independently will be tested to make a mark and leave an impact on the Rocketship.RequirementsGrade 12 (Matric) or relevant equivalentAvailable to work 24/7 shiftsKnowledge of the Payments Landscape in South Africa2+ years of customer experience within an international support center2+ years working in an Omni-Channel environment, supporting: Voice, email, Chat, WhatsApp2+ years working in a Card Payment environmentIntermediate computer literacyExcellent written and verbal communication skillsPrevious experience working on Salesforce (advantageous)In-office perksHealthy breakfast, lunches, and snacks (Cape Town)Healthy lunches and snacks (Johannesburg)Monthly socials (Cape Town and Johannesburg)On-site Barista (Cape Town and Johannesburg)Ozow Library (Cape Town)Perks for South African-based employeesMedical aid subsidy (permanent staff)Group Risk Insurance (permanent staff)Generous paid annual leaveEmployee Health and Wellness AssistanceLearning and Development opportunitiesCommunity initiativesQuarterly team retreats and annual company retreatsEmployee giftingAccess to cutting-edge technologyOur Employee Value PropositionJoin Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.Ready to be exceptional? Apply now!Keen to know more?Interested in joining our rocket ship? To find out more about life at Ozow, head over to our Careers Page.
#J-18808-Ljbffr