You will need to login before you can apply for a job. Join the Capita Crew!Hey there, future superstar! Ready to blast off your career to new heights? We're Capita, a global leader in customer experience, and we're on the hunt for vibrant, ambitious individuals to join our award-winning team. If you're looking to skyrocket your career, you've come to the right launchpad!We're not just any company. We're a diverse bunch, working across multiple sectors from retail to healthcare, government education to employment. We're all about creating better outcomes for everyone, and we do it in style from our Mutual Park Offices, a 6-star green-rated wonderland complete with gym, clinic, creche, restaurants, pharmacy, hairdresser, and even a spa!Job title:Superstar Customer Service AdvisorJob Description:Role: Customer Service SuperstarAs a member of our highly skilled and motivated team, you'll be the voice of our customers, identifying their needs and delivering a market-leading customer service experience. You'll be the superhero they need, resolving their issues, offering new products and services, and ensuring they always feel valued.Professional Know-howAcademic: Grade 12 (Matric)Experience: 12 - 24 months customer service experience within a Call Center environmentPrimary ResponsibilitiesProviding excellent customer service with a key focus on doing the right thing for each customer - deliver solutions that meet their individual needs.Identifying vulnerable customers and adapting approach, providing additional support when required.Handling escalated customer queries with empathy and integrity, logging accuratelyDealing with a wide range of queries across telephony platformAny other duties as deemed necessary and in line with the scope and level of this role.Handling customer queries and delivering high quality service throughoutUsing your product knowledge to proactively find answers and solve problems.Working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day service delivery targets.Adhering to data protection and confidentiality lawsKey Result Areas/CompetenciesHigh proficiency in written and verbal English communicationTime Management: Balancing multiple tasks efficiently is essential.Active Listening: Understanding customer queries and questionsHandle complex issues.Problem Solving: Quick thinking and resourcefulness are vital.Communication Skills: Clear and concise communicationAdaptability: The ability to adjust to different customer personalities and situations is valuable.Customer-Centric Approach: Putting the customer first is a core competency.Moderate to Advanced computer skills and system navigationAbility to work in a team.What's in it for you?Competitive remuneration packageShift AllowanceWeekend Hero BonusExcellent monthly performance bonus of up to 20% of basic salaryFree door to door transport for evening shifts after 7pmA progressive career path to help you develop in your Call center career.Comprehensive product training in a fun collaborative environmentExcellent accredited training programs to assist you in career development on a variety of subjects/concepts.Employee Share Scheme Trust after 24 months tenure with CapitaEligibility to participate in our scholarship program after 24 months tenure with Capita.What we hope you'll do next Choose 'Apply now' to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.What will happen next?Your application will be reviewed.If your application is successful, you will be invited to an interview with a member of the recruitment team.IMPORTANT The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role. Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business' EE targets and goals. Attach your most recent CV indicative of the criteria as advertised.So, what are you waiting for? Join the Capita Crew and let's reach for the stars together!Location:Cape Town,South AfricaTime Type:Full timeContract Type:Permanent CompanyLearn more about this companyVisit this company's hub to learn about their values, culture, and latest jobs.Visit this company's hub to learn about their values, culture, and latest jobs.Create a job alert and receive personalised job recommendations straight to your inbox.
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