Team Leader (X2)

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that's just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let's reach for the stars.We have amazing opportunities for X2 Team Leaders. Do you think you have what it takes to be our newest Purple Star?The successful candidate will be responsible for managing the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.With Hollywoodbets You Will:Innovate and create as part of a like-minded, authentic Team eager to achieve goals.Embrace challenges and the thrill of working in a vibrant and fast-paced industry.Grow with our development plans and culture that allows you to further your career.You Bring:A minimum of 12 months experience within the Retail, Gaming, or Betting Industry.A Bonus To Have:Valid Driver's License.A minimum of 1-2 years leadership experience.Relevant Degree/Diploma/NQF 4 Learnership.What You'll Do For The Brand:Branch GrowthEnsure the achievement of targets within your areas in accordance with branch budgets.Drive business results by creating an open dialog with your guests to educate them on all your branch products.Ensure betting boards are updated timeously.Update memos, card changes, results, and scratchings which occur throughout the day.Be knowledgeable on all game rules, odds, and pay-outs.Be knowledgeable of confirmation limits and ensure to call the BSC department before laying a bet over the limit.Take customer bets where applicable. (A requirement in express Branches).Cash AdministrationManage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.Educate team members on all FICA Compliance.Ensure daily banking schedules are submitted to the Branch Manager/Senior Team Leader.Ensure adherence to credit card administration & EFT policies where applicable.Ensure team members are issued with correct floats at the end of their shift.Conduct interim checks within the course of the day with team leader on duty.Ensure reconciliation by the end of the shift to the balance reflected on the LPM/Admin/HIS report.Manage the recovery process in line with processes/procedures.Follow the correct process with lost ticket claims.Ensure the ticket number is received from the Helpline when processing the claim.Record the guest's details and I.D number to validate payment after 90 days.Branch ReportingEnsure that daily news flashes provide a high-level overview of the operations for the day.Manage branch stock control to ensure that there is sufficient supply (although not over/under).Ensure that stock-taking is done weekly and account for stock shortages.Notify the Branch Manager/Senior Team Leader and Cash Management of the Department of any shortages.Security ManagementBe aware of your surroundings when opening and closing the branch.Ensure all security factors are adhered to when banking is conducted.Be aware of where all panic buttons are placed within your branch.Ensure all cameras inside and outside the branch are in working order.Manage all security aspects in the branch.Conduct the cashing up process with the branch doors closed and security monitoring the area.Branch AppearanceEnsure that the branch is always neat according to Hollywood standards.Ensure that facilities are well maintained and in good working condition.Comply with all procedures to prevent losses to the organization, advising your branch/senior team leaders promptly of any problems/malfunction with the terminals/equipment/resources.ComplianceEnsure compliance with the company's internal control policy.Ensure compliance with company, legislative, and legal requirements.Ensure compliance with Gambling Board requirements.Comply with the code of ethics and escalate fraudulent activities.Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.Ensure a manager with a license is always on duty before a shift begins to ensure service is provided to guests.Ensure all team members are dressed in their correct Hollywood uniform when on duty.Credit bets are not allowed to be taken by any team member.Team members on duty are not allowed to take personal bets within the Branch.Team members are not allowed to be behind the terminal counters when off duty.Team members on duty are not allowed to utilize the Limited pay-out machine.CommunicationEnsure all operational communication within the branch is circulated to all team members.Ensure team members are aware of key business campaigns, business updates, and marketing campaigns.Ensure that the correct lines of communication are followed at all times and that timely feedback is provided to the support office when information is requested.People ManagementManage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events, and operational requirements.Manage staff attendance and behavior with the guidance of the Branch Manager/Senior Team Leader.Ensure all-new talk recruitment documentation is submitted timeously to the Human Resources department.Guest ServiceEnsure good guest service by being friendly, helpful, polite, and courteous at all times.Proactively address guest complaints and ensure guest feedback is positive.Build strong relationships with regular guests.Create a guest-centric culture within the branch and drive the philosophy of "service with a smile" at all times.ValuesActively promote the Hollywood values.Live the values and lead as an example to the team.If the branch has LPMs, be responsible for management thereof.If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions.Work closely with the Branch Manager/Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.Be available 24/7 in case of emergencies.What You'll Bring To The Team:Excellent people management and relationship management skills.Ability to take accountability and entail great problem-solving skills.Strong sense of customer focus.Impressive business acumen and in-depth market awareness.Strong attention to detail, whilst maintaining efficiency.So, are you ready to level up, learn, and perform at your best? Apply now!Please note that only applicants who meet the stipulated minimum requirements will be considered.
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