About Us:We are a growing IT training company specialising in providing top-quality professional development courses and programmes. Our goal is to empower individuals and organisations through effective learning experiences. We are looking for an Operations Manager / Admin Manager to streamline our processes, ensure operational efficiency, and support our remote team.Job Summary:We are seeking an experienced Operations Manager / Admin Manager to join our dynamic IT training company. This remote role requires a proactive professional with strong organisational, administrative, and management skills to ensure the smooth day-to-day running of the companys operations. The ideal candidate will oversee operations, create, manage, and improve all processes, enhance productivity, and provide support across different departments, with a special focus on administrative and operational activities.Key Responsibilities:Operations Management: Oversee day-to-day operations and ensure efficient workflow across departments. Develop, implement, and optimise operational processes to improve productivity and performance. Create, manage, and improve all company processes to streamline efficiency. Monitor key performance indicators (KPIs) and prepare regular performance reports. Manage schedules, deadlines, and daily team activities to meet company goals. Ensure compliance with company policies, procedures, and industry regulations. Assist in budgeting and managing resources to control costs and ensure efficiency.Administration Management: Coordinate administrative support, including scheduling meetings, managing documentation, and maintaining company records. Handle enquiries and ensure smooth communication between clients, trainers, and internal teams. Provide onboarding support for new hires and assist in training coordination. Manage software tools and platforms that support business activities, including CRM, project management, and communication tools. Maintain and update training records, client databases, and course schedules.Client & Stakeholder Coordination: Serve as a point of contact for clients, trainers, and students, addressing issues and ensuring excellent service. Act as the first point of contact for dealing with our students, handling enquiries and complaints promptly and effectively. Coordinate training logistics, including managing remote sessions, scheduling trainers, and preparing materials. Liaise with clients to ensure that their needs are met and that they have a seamless experience with our services.Team Collaboration: Support and assist the training and content development teams as needed. Facilitate effective communication within the remote team to improve collaboration. Lead or assist with special projects as assigned to improve efficiency and service delivery. Benefits: Flexible working hours. Work from home or any location of your choice. Professional development opportunities and access to company training programmes. Competitive salary and performance-based incentives. Required Qualifications: Minimum 3 years of experience in operations and/or administration management, preferably in a training or education environment. Strong project management and organisational skills with an ability to handle multiple tasks. Excellent verbal and written communication skills. Proficient in using productivity tools (e.g., Google Workspace, MS Office, Slack, Trello, CRM systems). Strong problem-solving skills and a proactive attitude towards challenges. Ability to work independently and effectively in a remote setting.Preferred Qualifications: Previous experience working in a training or e-learning company. Familiarity with Learning Management Systems (LMS) and online training tools. Experience managing remote teams or virtual workspaces.Key Skills: Attention to Detail: Ability to accurately manage and track documents, schedules, and reports. Time Management: Strong organisational skills and ability to meet deadlines in a fast-paced environment. Interpersonal Skills: Ability to effectively interact with trainers, clients, and team members. Tech-Savvy: Comfortable with various software platforms used in remote work environments. Microsoft Office Proficiency: Must be proficient in Microsoft Office, including Word, Excel, and PowerPoint. Report Creation: Ability to create and maintain reports accurately and efficiently.