Team Leader - Secure Chat (Forex)Apply locations Johannesburg time type Full time posted on Posted 2 Days Ago time left to apply End Date: November 29, 2024 (5 days left to apply) job requisition id R25475Job DescriptionTo supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow.Hello Future Team Leader – Secure Chat (Forex)Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.Responsibilities:Engage with customers in a professional way as specified in the service standards and ensure customers' needs and expectations are understood in dealing with people processes.Resolve all customer escalations and queries efficiently, and within agreed timelines regarding people enquiries.Support the team with development plans.Comply with governance in terms of legislative and audit requirements.Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers, and senior staff members.Proactively supervise people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.Provide an efficient administration service through careful and timeous planning, reporting, and updating of all related information.Track, control, and influence activities with the specific aim to increase and improve operational efficiencies.Collate, manage, and report on daily/weekly/monthly operational progress as aligned to strategic objectives.Ensure appropriate skilling and adequate capacity of team members for adherence to operational and service standards.Manage performance, skills development, employment equity, talent, and culture of the team in order to improve innovation, achieve efficiencies, and increase competencies.Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future managerial growth opportunities.Minimum Requirements:Have a minimum of a relevant NQF 6 qualification or higher (Bachelor's Degree preferred).Have a minimum of 4-5 years' experience, with 1-2 years at a people management level within a Client Services environment in the Banking sector.Have experience dealing with high-level customer queries in a Client Services environment.We can be a match if you are:Adaptable and curious.Sales driven.Thrive in a collaborative environment.Client-centric.Apply now if you are interested in taking the next step. We look forward to engaging with you!Job DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.29/11/24All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
#J-18808-Ljbffr