Job Title: Team Leader – Property ManagementLocation: WorcesterBrand: LeadersSalary: £36,000 OTE inclusive of commissionHours: Monday to Thursday 9am to 6:30pm, Fridays 9am to 5:30pmAbout Leaders:Leaders, as part of the Leaders Romans Group, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction, and expertise in the property market.Job Summary and Key Responsibilities:Reporting to the Head of Centre, Leaders are seeking a Team Leader of Property Management to join our dedicated and dynamic team based in Worcester. To be successful in this position, you will be a current Senior Property Manager looking to step up, or a current Team Leader with experience in leading a team. You will oversee a team of Property Managers, providing day-to-day support and ensuring the smooth running of the branch portfolio.Key Responsibilities:Conducting morning meetings.Providing support and guidance with the implementation of new legislation.Helping to investigate customer complaints and proposing/undertaking appropriate responses.Coordinating and, where possible, providing training.Supporting the Property Management department through guidance and mentoring to achieve strategic objectives.Supporting audits of property management departments in conjunction with branch audits.Ensuring that property management best practices are shared.Checking gas daily to ensure processes have been adhered to and having relevant conversations.Monitoring teams' overdue workflows and having relevant conversations.Monitoring the churn report and having relevant conversations.Identifying possible opportunities to enhance the level of service provided to both internal and external customers and discussing with RPM for implementation.Working on group projects or initiatives along with the RPM to ensure successful implementation.Enforcing strategic objectives.Conducting interviews.Ensuring adequate cover in the department during holidays and days off.Monitoring the workload of Property Managers and being aware of any issues that may affect staff morale.What Are We Looking For:Excellent communication, written and verbal skills.Professional telephone manner.Organisational skills, time management, and attention to detail.Experience leading a small team.Proven history working within the property industry.Full UK Driving License Required.What We Can Offer You:Proven track record for career growth and advancement within the company.Market-leading training and ongoing professional development.Access to a diverse portfolio of properties.Supportive and collaborative team environment.Benefits:Competitive base salary and additional incentives.Quarterly and yearly awards including trips abroad.Salary sacrifice pension scheme.Generous holiday allowance, increasing by 1 day per year based on service.Excellent parental leave and newly introduced fertility policy.Staff discounts.Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.Leaders Romans Group does not engage the services of recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referrals from recruitment agencies, and any such submissions will not be considered.
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