Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let's reach for the stars.We have an amazing opportunity for a Team Leader at our Thohoyandou Branch. Do you think you have what it takes to be our newest Purple Star?The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.With Hollywoodbets You Will:Innovate and create as part of a like-minded, authentic Team eager to achieve goals.Embrace challenges and the thrill of working in a vibrant and fast-paced industry.Grow with our development plans and culture that allows you to further your career.You Bring:6 months within the Gaming or Betting industry.A Bonus To Have:Relevant Diploma, Degree or NQF 4 Learnership.Valid driver's license.1-2 Years leadership experience.What You Will Do For The Brand:Branch growthEnsure achievement of targets within your areas in accordance with Branch budgets.Drive business results by creating an open dialog with your guests to educate them on all your Branch products.Ensure betting boards are updated timeously.Update memos, card changes, results, and scratchings throughout the day.Be knowledgeable on all game rules, odds, and pay-outs.Ensure knowledge of confirmation limits and call the BSC department before laying a bet over the limit.Take customer bets where applicable (A requirement in express Branches).Visit outlets as per call cycle.Cash administrationManage cash within the Branch according to defined processes and procedures to minimize risks, theft, and fraud.Educate team members on all FICA Compliance.Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.Ensure adherence to credit card administration and EFT policies where applicable.Ensure team members are issued with correct floats at the end of their shift.Conduct interim checks within the course of the day with Team Leader on duty.Reconcile by end of shift to the balance reflected on the LPM, Admin, and HIS report.Manage the recovery process in line with processes and procedures.Follow the correct process with lost ticket claims.Record guest's details and ID number to validate payment after 90 days.Branch reportingEnsure that daily newsflashes provide a high-level overview of the operations for the day.Manage Branch stock control to ensure sufficient supply.Conduct weekly stock taking and account for stock shortages.Notify the Branch Manager, Senior Team Leader, and Cash Management Department of shortages via email.Security managementBe aware of surroundings when opening and closing the Branch.Adhere to all security factors when banking is conducted.Know where all panic buttons are placed within your Branch.Ensure all cameras inside and outside the Branch are in working order.Manage all security aspects in the Branch.Conduct the cashing up process with the Branch doors closed and security monitoring the areas.Branch appearanceEnsure that the Branch is always neat and tidy according to Hollywood standards.Maintain facilities in good working condition.Comply with procedures to prevent losses and promptly advise your Branch/Senior Team Leader of any issues.ComplianceAdhere to the company's internal control policy.Ensure compliance with company, legislative, and legal requirements, specifically Gambling Board requirements.Follow the code of ethics and escalate fraudulent activities.Ensure a registered FICA officer is on site at all times during operating hours and compliance posters are displayed.Ensure a licensed manager is on duty before a shift begins.Ensure all team members are dressed in their correct Hollywood uniform when on duty.Prohibit team members from taking personal bets within the Branch.Prohibit team members from being behind terminal counters when off duty.Prohibit team members from utilizing the Limited pay-out machine while on duty.CommunicationCirculate all operational communication within the Branch to all team members.Ensure team members are aware of key business campaigns and updates.Follow correct lines of communication and provide timely feedback to support office when requested.People managementManage team member rosters and schedules to ensure adequate staffing.Manage staff attendance and behaviour with guidance from Branch Manager and Senior Team Leader.Submit all new recruitment documentation timeously to the Human Resources department.Guest serviceProvide good guest service by being friendly, helpful, polite, and courteous at all times.Proactively address guest complaints and ensure positive feedback.Build strong relationships with regular guests.Create a guest-centric culture within the Branch and drive the philosophy of "service with a smile" at all times.ValuesActively promote Hollywood values.Live the values and lead by example.Manage LPMs if applicable.Ensure a close working relationship with F&B facilities and support office teams.Work closely with the Branch Manager and Senior Team Leader to suggest areas of improvement.Be available 24/7 in case of emergencies.What You Will Bring To The Team:Good communication and interpersonal skills.Excellent planning, organisational and time management skills.Strong attention to detail and initiative.High ethical standards and reliability.Impressive people management and reporting skills.Good knowledge of Marketing Management and presentation skills.Excellent knowledge of operating systems, Mobile TUV, and Betting Procedures.Demonstrates exceptional attention to detail.Strong problem-solving skills.Good report writing skills (verbal and written).So, are you ready to level up, learn, and perform at your best? Apply now!Please note that only team members who meet the stipulated minimum requirements will be considered.
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