TEAM LEADERBeing a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. Join our Team and let's reach for the stars.We have an amazing opportunity for a X2 Team Leader at Empangeni branch. Do you think you have what it takes to be our newest Purple Star?Responsibilities:With Hollywoodbets You WillInnovate and create as part of a like-minded, authentic Team eager to achieve goals.Embrace challenges and the thrill of working in a vibrant and fast-paced industry.Grow with our development plans and culture that allows you to further your career.You Bring6 months within the Gaming or Betting industry.A Bonus To HaveRelevant Diploma, Degree or NQF 4 Learnership.Valid driver's license.1-2 Years leadership experience.What You'll Do For The BranchBranch growthEnsure achievement of targets within your areas in accordance with Branch budgets.Drive business results by creating an open dialog with your guests to educate them on all your Branch products.Ensure betting boards are updated timeously.Update memos, card changes, results, and scratchings throughout the day.Be knowledgeable on all game rules, odds, and pay-outs.Ensure team members are knowledgeable of confirmation limits and call the BSC department before laying a bet over the limit.Take customer bets where applicable (a requirement in express Branches).Cash administrationManage cash within the Branch according to defined processes and procedures to minimize risks, theft, and fraud.Educate team members on all FICA Compliance.Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.Ensure adherence to credit card administration and EFT policies where applicable.Ensure team members are issued with correct floats at the end of their shift.Conduct interim checks throughout the day.Reconcile by end of shift to the balance reflected on the LPM, Admin, and HIS report.Manage the recovery process in line with procedures.Follow the correct process for lost ticket claims.Branch reportingEnsure daily newsflashes provide a high-level overview of the operations for the day.Manage Branch stock control to ensure sufficient supply.Conduct weekly stock takes and account for shortages.Security managementBe aware of surroundings when opening and closing the Branch.Adhere to all security factors during banking.Ensure all panic buttons are placed within the Branch.Manage all security aspects in the Branch.Branch appearanceEnsure the Branch is always neat and tidy according to Hollywood standards.Maintain facilities in good working condition.ComplianceEnsure compliance with internal control policy and legal requirements.Ensure a registered FICA officer is on site during operating hours.CommunicationCirculate all operational communication within the Branch to team members.People managementManage team member rosters and schedules.Guest serviceProvide good guest service by being friendly, helpful, and courteous.ValuesActively promote Hollywood values.Work closely with the Branch Manager and Senior Team Leader to improve the Branch.So, are you ready to level up, learn, and perform at your best? Apply now!Please note only candidates who meet the stipulated minimum requirements will be considered.
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