Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africas biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And thats just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and lets reach for the stars. We have an amazing opportunity for a Team Leader based in Estcourt . Do you think you have what it takes to be our newest Purple Star? The purpose of this role is to manage the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy. With Holywoodbets You Will: Innovate and create as part of a like-minded, authentic Team eager to achieve goals. Embrace challenges and the thrill of working in a vibrant and fast-paced industry. Grow with our development plans and culture that allows you to further your career. A Bonus To Have: Valid drivers Diploma/ Degree / NQF4 Learnership 1-2 Years experience 6 months within the Gaming or Betting Industry What You'll Do For The Brand: Branch Growth: To ensure achievement of targets within your areas in accordance with branch Drive business results by creating an open dialog with your guests to educate them on all your branch Ensure betting boards are updated Updating of memos, card changes, results and scratching's which occur throughout the Be knowledgeable on all game rules, odd and pay- Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit. Taking customer bets where (A requirement in express Branches) Cash Administration: Cash management within the branch according to defined processes/procedures and minimize risks, theft/ fraud. Educate team members on all FICA Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Ensure adherence to credit card administration &EFT policies where Ensure team member are issued with correct floats at the end of their Interim checks must be done within the course of the day with team leader on Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS Recovery process must be managed in line with processes/procedures The correct process must be followed with lost ticket claims, Ensure the ticket number is received from the Helpline when processing the claim Record the guests details and D number to validate payment after 90 days Branch Reporting: Ensure that daily newsflashes provide a high-level overview of the operations for the day Manage branch stock control to ensure that there is sufficient supply (although not over/under). Ensure that a stock taking is done weekly and account for stock Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management department of the shortage Security Management: Be aware of your surroundings when opening and closing the Ensure all security factors are adhered to when banking is Be aware where all panic buttons are placed within your Ensure all cameras inside and outside the branch are all in working Manage all security aspects in the branch The cashing up process must be conducted with the branch doors closed with security monitoring the Branch Appearance: Ensure that the branch is always neat and tidy according to Hollywood Ensure that facilities are well maintained and in good working Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, off line). Compliance: Compliance and adherence to company's internal control Ensure compliance with company, legislative and legal More specifically, ensure compliance with Gambling Board Compliance to the code of ethics and escalate fraudulent Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed. Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests. Ensure all team members are dressed in their correct Hollywood uniform when on Credit bets are not allowed to be taken by any team Team members on duty are not allowed to take personal bets within the Team members are not allowed to be behind the terminal counters when off Team members on duty are not allowed to utilize the Limited pay-out Communication: Ensure all operational communication within the branch is circulated to all team Ensure team members are aware of key business campaigns, business updates and marketing Ensure that the correct lines of communication are followed at all times and that timeous feedback is provided to support office when information is requested. People Management: Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements. Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader. Ensure all new take recruitment documentation is submitted timeously to the Human Resources Guest Service: Ensure to provide good guest service by being friendly, helpful, polite and courteous at all Pro-actively address guest complaints and ensure guest feedback is Build strong relationships with regular Create a guest centric culture within the branch and drive the philosophy of service with a smile at all times Values: Actively promote the Hollywood Live the values and lead as an example to the If the branch has LPMs, responsible for management If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these divisions. Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests Must be available 24/7 in case of emergencies What Youll Bring To The Team: Strong numerical literacy and financial Focused driven whilst demonstrating exceptional attention to Must have a strong sense of Demonstrate good understanding of betting procedures and understanding of different betting Excellent problem-solving Excellent presentation and reporting Please note that only team members who meet the stipulated minimum requirements will be considered.