Team Leader: Contact Centre

ER24 Contact Centre – Cell C 112 | Sandton | South Africa
Closing date: 15/08/2024
Number of positions: 1
Recruiter name: Silindokuhle Bawuti
Reference number: 53051
Workplace Type: On-site
Fixed Term
MAIN PURPOSE OF JOBTo lead, manage and guide a team to reach required targets. To facilitate any necessary course of action to achieve this purpose.
KEY RESPONSIBILITY AREASLeading and managing a teamPersonal EffectivenessREQUIRED EDUCATIONESSENTIAL EDUCATION: An NQF5 Certificate in either Contact Centre/ Management/ Customer Service qualification.
DESIRED EDUCATION: A related National Diploma (NQF level 6) in either Contact Centre/ Management/ Customer Service.
REQUIRED EXPERIENCEESSENTIAL MINIMUM EXPERIENCE: 2 years' experience in an omnichannel customer service contact centre environment.
DESIRED EXPERIENCE: 3 years' experience in an omnichannel customer service contact centre environment.
REQUIRED JOB SKILLS AND KNOWLEDGEExcellent verbal and written communication skills;Time ManagementDelivering results and meeting customer and team expectationsAnalysingDeciding and initiating actionPresenting and communicating informationMS Office and PC literateWriting and reportingWorking with peopleAll applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

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