Temporary IT Operations Manager position
Your BCom Degree/BSc/or relevant qualification together with five or more years experience inITmanagementas well as MS365 and MS Azure Knowledge and Experience will enable you to:
Operations:
Manage day to day functions of Group ITHandle all day-to-day issues that arise and escalate to service providers or GITO where appropriate
Manage IT Systems Administrator, MS365 Administrator and Infrastructure & Support team
Standardise procedures to improve efficiency of subordinates and other human resources
Identify problematic areas and implement strategic solutions in time
Analyse business requirements by partnering with key stakeholders across the organisation to develop solutions for IT needs
Create workshops and training programmes for all staff
Ensure hardware and software assets are appropriately managed
Manage the procurement process together with the IT Administrative Officer
SupportManage ticket allocation, support escalations and ensure timeous resolution
Set SLAs with business units and ensure turnaround times are within agreed SLAs
Ensure department is appropriately staffed at all times and plan capacity
Conduct regular feedback sessions with Business Units to ensure service expectations are met. Provide summary report back to GITO.
InfrastructureEnsure systems are properly administered according to agreed standards and procedures
Monitor performance of information technology systems to determine cost and productivity levels, and make recommendations for improving the IT infrastructure
Organise and establishing deadlines for major IT projects such system updates, migrations, upgrades, and outages
Help define IT infrastructure strategy, architecture, and processes
Service ProvidersManage SLAs of service providers and ensure on-time delivery
Handle and resolve complaints
Manage Service provider support functions and ensure support is effective
ReportingProvide routine system operations reports and recommendations to GITO
All other reports to GITO or Business Unit Managers as may be requested from time to time.
Contribute relevant articles to Group IT newsletters
Security:
Maintenance of secure IT EnvironmentEnsure security of data, network access and backup systemsManage compliance score in Microsoft Compliance Centre, together with Group Compliance Officer.
Manage secure score in Defender for Cloud and MS365 Defender.
Ensure appropriate security policies and procedures are implemented, maintained/updated and enforced.
Conduct research and provide recommendations to GITO to ensure security is maintained or improved.
Manage service provider/partner with regard to the maintenance of the security environment
Schedule and organise penetration testing, red/blue team exercises and disaster recovery plan tests.Ensure accurate recording of results and reports to GITO.
Budget and Financial Controls:
Assist with compiling budgets as requiredObtain management approval and sign-off before implementation
Liaise with finance to ensure adherence to financial framework
Strict monitoring and control of budgets and costs of all service providers, internal functions and support services
Report back on actual vs budgeted costs
Regular feedback on financial performance as agreed from time to time
HR:
Perform all performance evaluations of subordinates
Identify needs for recruiting, training & coaching of employees and communicate job expectations and provide input to GITO
Implement agreed personal development plans and ensure regular training and skills development takes place.
