Team Leader Client Service Centre Call Centre

Team Leader Client Service Centre Call CentreListing reference: jse_000476Listing status: OnlineApply by: 15 April 2024Position summaryJob category: Client ServicesContract: PermanentRemuneration: Market RelatedEE position: YesIntroductionTo manage the sales support team in the planning, execution, coordination, and quality assurance of all Market Data sales related operational activities in achievement of team operational deliverables.Key ResponsibilitiesProvide input to the CSC (Client Service Centre) budget for the Financial year, identifying operating efficiencies and other opportunities including business process efficiencies.Reduce operational vulnerability in CSC.Introduce proactive and ongoing monitoring of the CSC.Develop and implement a succession and retention plan for the team.Build and retain motivated, settled, and productive staff that are inspired to tackle the JSE's demanding priorities and enhance employee engagement.Produce reports and analyze data to identify trends and issues, using data to actively implement improvements.Engage and partner with other divisions to identify and implement improved opportunities for support and collaboration.Qualifications· Certificate in Financial Markets or BCom Degree (Financial Markets preferable)Experience· 5 years experience in a Call Centre environment
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