Team Leader: Alternative Distribution Location: Johannesburg
Time Type: Full time
Posted on: Posted 3 Days Ago
Job Requisition ID: JR-57638
Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description Old Mutual Insure is looking for a Claims Negotiator (Motor) in the alternative distribution space. The role will effectively manage the designated Claims area, ensure containment of claims spend, and provide excellent service in setting a culture of best practice within mandated responsibility. Manager of others.
You Would: Plan for, implement, and manage the claims strategic plan within designated area.Contain claims spend and ensure claims settlement in accordance with SLAs.Continuously improve claims service and assist in management of claims spend.Manage and track claims service, quality control, and delivery effectively.Reduce/maintain turnaround time of claims.Analyse query and complaints trends and suggest solutions.Ensure compliance with claims/operation systems or procedures.Act as claims technical advisor by educating the client and staff about claims processes and procedures.Control claims effectively by monitoring the accuracy of data.Identify, control, manage, and minimise operational risks and claims leakage.Monitor and control aggregates.Reduce/maintain own damage claims service effectively.Assist in relevant ad-hoc tasks.Prepare periodic reports and presentations on project progress, issues, and progress against timeline reports/updates.Manage effective customer service and relations to drive service excellence: Maintain service, quality, and desired outputs within a specific functional process through ensuring compliance with tactical policies, procedures, and standards.Personally resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.Develop work routines in line with operational plans/schedules in order to manage achievement of service delivery goals.Measure and monitor service delivery compliance of the team.Share knowledge on, and participate in the creation of new standards, control systems, and procedures to maintain service delivery.Service delivery to ensure customer satisfaction: Manage effective customer service and relations to drive service excellence.Maintain service, quality, and desired outputs across the business process by ensuring compliance with tactical policies, procedures, and standards.Establish productive operational relationships with key stakeholders in various channels and administrative teams.Develop work routines in line with operational plans/schedules in order to manage achievement of service delivery goals.Share knowledge on, and participate in the creation of new standards, control systems, and procedures to maintain service delivery.Maintain people practices in line with organisational guidelines, policies, culture, and values: Track and resolve operational and performance variations.Develop and encourage strong teamwork.Identify potential inter-departmental problems and escalate them to higher levels.Engage regularly in team or group problem-solving.Manage areas of critical compliance and actively manage non-conformance.Actively manage non-performance.Identify, accumulate, and analyse statistics that reflect on your team's performance.Continually assess the technical competence of your team and take steps to develop their knowledge and skills.Ensure that employees are aware of capacity building initiatives (development programmes, training, mentorship, coaching, etc.) to develop and grow the required competence.Ensure the work environment enables employees to "live" the organisation culture and values.Actively participate in own professional development and career path.Induct people into the specific team and job-related issues.Manage effective cost control in the core processes and ensure adherence to financial and corporate policies and procedures: Ensure adherence to financial and corporate policies and procedures, and reduce wastage related to area of accountability.Comply with governance controls to reduce risks.Experience, knowledge & skills required: MatricB degree will be advantageousCOP or higher insurance qualification or studying towards same3 years relevant claims experiencePeople management experience an advantage.The Recruitment process: TA Interview: This will be a discussion with a member of the TA Team to give you an understanding of our business, our culture & values, and more context on the role. It will also allow us the opportunity to get to know you a little better and ensure OMI can meet your needs.Panel Interview: This will be with 2 members of the senior leadership of the data team and 1 member of the HC leadership team.Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with MIE & Internal Verification.Final Feedback.Closing Date: 12 September 2024
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question. Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19. All prospective employees are required to disclose their vaccination status as part of the recruitment process. Please refer to Old Mutual's Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so. All About OMI: Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management, and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
#J-18808-Ljbffr
