Job Title: Supervisor, Regulatory Compliance Job Description: To provide independent oversight and assurance of the Tier 1 and 2 control environment through audits / assurance reviews for Concentrix and client regulatory and contractual requirements. THE ROLE PURPOSE: By providing controls and checks to: Evidencing adherence to key regulatory manuals and frameworks agreed across the account.Oversight to demonstrate compliance with regulatory and contractual requirements.Identify risks and issues impacting the customer journey.Provide recommendations to improve the risk and control environment.Evidence conformance with processes.Demonstrate compliance with regulatory, client, and Concentrix requirements.Identify fraud/potential fraud to protect Concentrix and its clients.Champion the Concentrix Ethics and Compliance Culture. Risk Assessment and Controls: Facilitate cross site/cross Line of Business consistency of regulatory processes, such as Consumer Duty and Treating Customers Fairly (TCF).Support risk assessment for significant changes reporting outputs to internal stakeholders and where appropriate client stakeholders.Actively support the change management process to ensure all relevant risks are highlighted through the impact assessment on all change requests.Carry out risk-based process audits and prepare clear reports. Compliance, Governance & Reporting: Assist the operation in identifying actions to close out audit findings and track completion.Risk reporting to be consistent, clear, accurately represented, and communicated in a timely manner to the appropriate audience.Be the interface for other Concentrix business audits, client audits, and third-party audits.Ensure all client, regulatory, and statutory trainings are taken on time, tracked, and flag associated risks and issues.Champion the culture of ethical business and compliance.Work with account management and operational delivery to ensure scripts meet client and regulatory requirements.Liaise with quality to ensure that compliance elements of quality scorecards reflect client and regulatory requirements.Collect and collate data on a regular basis to ensure reporting standards and requirements are met.Maintain control of compliance logging/schedules for own remit.Ensure all new policies have internal and external compliance sign-off.Highlight any concerns around fraud and drive fraud prevention activities on the delivery floor. Candidate Profile: Applies company policies and procedures to resolve issues.Approachable/strong interpersonal skills and the ability to communicate at all levels, face to face or using remote tools.Professional & confident.Can identify/determine appropriate action(s) required to solve a range of complex problems.Strong investigative, planning, and organizational skills.Attention to detail.Track record of working to deadlines.Confident working remotely and as part of a team.Integrity – does the right thing.Flexible. Location: ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.
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