Job DescriptionWho we are is because of our people. We invest in them because they make us better. We value our people, putting our customer's first, working fast and smart and doing the right thing. TFG is a diverse, multi-faceted retail lifestyle group, woven into the lives of millions. We exist to genuinely be a part of our customer's lives and we are passionate about inspiring our customers to live their best lives. Our vision is to create the most remarkable omnichannel experiences for our customers.The Debtors Clerk within the Invoice to Cash SSC function will be responsible for the reconciliation and settlement of all credit purchases as well as the processing of invoices and credit notes related to rebates and sundry debtors.This role will be responsible for ensuring deliverables are executed as per the time and quality standards agreed in the Record to Report SLAs.Key ResponsibilitiesProcess invoices and credit notes related to rebates and sundry debtors, performing all necessary process checks.Investigate and resolve all customer queries and disputes.Ensure accurate record keeping for all accounting activities for audit purposes.Ensure all month end and year end processes are accurate and completed as per the agreed timelines and guidelines.Maintain optimal service levels in resolving requests in FSM within 48-hour SLA.Continuous review of daily communication/s to all customers.Allocating debtors payments to accounts and matching to invoices.Working with Bank Team to investigate funds received and clear bank open items.Telephonic and email follow-ups with internal and external stakeholders.Engaging with Finance Business Partners and Legal in relation to defaulters.Qualifications And ExperienceMatric.2 years' experience in a finance/admin environment.Have Debtors experience.SAP experience – essential.SkillsDebt Management.Auditing.Cash Management.Financial Risk Management.Excellent project management skills.Strong business communication skills with an ability to work well in a collaborative environment with senior executives.Ability to draft commentary, analyse information to establish key messages, present information both visually and written.BehavioursDemonstrated knowledge of and skill in adaptability, decision making, interpersonal relations, problem solving, teamwork & written communication.You need to be flexible as the environment is very dynamic and priorities can change.Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results.Adapts effectively to situations that are complex, uncertain, or lack guidelines and clear information.Interprets and simplifies complex and contradictory information when resolving organisational problems.Effectively adjusts their behaviour, approach, and decision-making based on the situation.Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation.Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
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