We are looking for a reliable and self-driven Debt Collector to join our team in Epping – Cape Town.
Responsibilities
Collect outstanding debts from our clients and achieve collection targets to ensure positive cash flow.
Process invoices timely when all supporting documents are in place.
Maintain debtor's book to ensure that the debt status is accurate and up-to-date.
Ensure that invoices and debtor statements are mailed/couriered to correct addresses as per client contract requirements.
Print debtor statements timely.
Confirm with customers that they are in possession of all relevant documentation.
Develop reports on aged debt accounts and days sales outstanding (DSO), and resolve outstanding debtor queries without delay.
Monitor slow-moving accounts to identify delinquent debts and take necessary action to recover them, addressing issues with the Division Head if needed.
Submit Credit Note Applications with all required documentation for authorization/signatures.
Process Credit Notes timely and ensure they are properly filed with all supporting transactions attached.
Process receipts on the bank account to customer accounts, including receiving, banking, and processing cash payments weekly.
Follow up on outstanding debtors according to due dates of invoices daily.
Offer 24 x 7 services to customers in a prompt and accurate manner.
Post customers' checks and ensure timely credit transfer.
Review the collection queue to perform collection activities accordingly.
Adhere to customer policies and procedures.
Close a specific number of collection accounts each month to meet assigned targets.
Contact debtors and implement repayment schedules and terms.
Assist the company in taking legal action against debtors by providing necessary information.
Maintain security and confidentiality of company and customer information.
Follow legal requirements during debt collections to avoid legal issues.
Reporting
Export details after Month End into Excel and compile reports as per standards set, to be submitted in the first week after Month End.
Conduct reporting checks for the division.
Export Age Analyses after Month-End and create an Excel summary of overdue amounts.
Update the Excel summary daily based on Age Analysis and latest debtor collection information.
Ensure that housekeeping is done weekly and that all payments received are allocated to the correct invoices/clients.
Assist the Division Head with ad-hoc tasks as per deadlines and work scope given.
Competence Requirements
Attention to detail and accuracy.
Computer literate: ERP System and Excel are very important (MS Office, Excel).
Strong analytical and numerical skills.
Experience in working with targets and strict deadlines.
Self-motivated and output-driven.
Knowledge of relevant legal requirements.
Systems-oriented.
Good negotiation and persuasion skills.
Excellent communication and people skills (written and spoken).
Ability to be polite and compassionate without lacking confidence.
Ability to cope under pressure.
Planning, coordinating, and prioritizing skills.
Qualifications and Experience Required
Matric (Grade 12).
Minimum of 3 years' experience in debtors (local and foreign) invoicing/statements and debtors collection.
Previous experience with ERP Systems.
Job Type: Full-time
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