Role DescriptionOwn the relationship with your client at a strategic levelOversee the relationship at an operational levelAssist both your client and FNZ to grow their businessesProvide solution ideas and practical implementationsActively work to remove any service and solution impedimentsManage financial considerations and requirementsHave an in-depth understanding of both your Clients' and FNZ's business services and solutionsSpecific Role ResponsibilitiesCustomer SatisfactionAccountable for all FNZ's interfaces & interactions with Customers.Achieve quantitative customer satisfaction standards in accordance with FNZ Group objectives.Achieve qualitative satisfaction standards via feedback from Customers' senior management to FNZ senior management (Group CEO, Regional CEO, and Group COO).Platform ServicesAccountable for ensuring the product/investment administration and custody service is delivered to Customers in accordance with contractually agreed service standards.Accountable for ensuring the technology support service is delivered in accordance with contractually agreed service standards and FNZ's Group quality standards.Risk & Compliance OutcomesEnsure Customers receive regular, accurate, and appropriate reporting assuring them of FNZ's compliance with regulatory obligations.Facilitate and manage audits & reviews of FNZ carried out by Customers or their 3rd parties, including the successful closure of any findings.Ensure that Risk Events and/or Breaches related to Customers are actioned and closed within contractual or regulatory timeframes.Provide regular, accurate, and appropriate reporting on any risks relevant to the successful delivery of the platform services.Experience RequiredSuccessful candidates are likely to have the following skills and experience:CompetenciesBuild and maintain a collaborative partnership with your clients.Maintain good relationships with all other divisions within FNZ.Creative problem solving and solution thinking.Financial understanding and modelling.Negotiation and persuasiveness.Experience10 years' experience in a relationship management role in financial services is essential.FinTech / IT solutions experience is advantageous.Business development experience is advantageous.Experience in delivering to revenue targets and growing the value of customer accounts.Build and sustain relationships at all levels at top tier institutions.Outstanding team communication skills, confident in dealing with internal and external clients.Ability to operate globally.Independent, self-directing, and solution-focused working style.Ability to think strategically and creatively problem solve.Innovative and forward-looking approach to people management and culture.Strong people leadership skills, with the ability to develop, motivate, and manage multi-disciplined teams.Ability to manage stakeholders to Executive level.Excellent written and oral communication skills.About FNZFNZ is a global FinTech firm, transforming the way financial institutions serve their wealth management customers. We partner with banks, insurers, and asset managers to help people achieve their financial goals through our unique combination of technology leadership, innovation, and asset servicing.Our services enable our clients to provide best-in-class wealth management solutions to financial advisers, end-investors, and the workplace. We pride ourselves on creating solutions that are flexible, transparent, and scalable, reflecting the latest market, demographic, and regulatory trends worldwide.FNZ has experienced exceptional growth in the past decade, both in terms of assets-under-administration and through the substantial expansion of our international footprint.Today, we are responsible for over £1.3 trillion in assets-under-administration, held by around 12 million customers of some of the world's largest financial institutions.FNZ partners with over 150 financial institutions across Europe, Asia Pacific, South Africa, and North America and employs around 6,000 people worldwide.OpportunitiesBe part of a highly successful, rapidly growing global business leading the delivery of financial services via cloud computing.Remuneration and career advancement are based on individual contribution and business impact rather than tenure or seniority.We provide significant financial rewards for high-performing individuals.We offer global career opportunities for our best employees at any of our offices in the UK, EU, US, SA, and APAC.Additional InformationAt FNZ, we recognize that diversity, inclusion, and accessibility are important factors for our success. We embrace the unique perspectives and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner where all employees are valued and respected.
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