Company OverviewBridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe in championing all perspectives, individuals, and teams because we understand the importance of seeing the world and our business through many different lenses.
Position SummaryResponsible for every aspect of the store operation, which includes selecting, coaching, and developing store teammates as well as merchandising, advertising, and promotion of products and services.
ResponsibilitiesCustomer serviceDrive store sales & promotionsBuild Customer Satisfaction & LoyaltyCreating Results for Teammates, Customers, and the CompanyUnderstand alternative tire sourcing and competitorsPayroll, budgets, and store goalsResponsible for record keeping and relevant financial informationManage, schedule, and assign staff according to their skill levelAttend paid training to stay up-to-date with new developments in the automotive service industryFollow up with customers to obtain feedback and ensure they are satisfiedOther duties as assignedMinimum RequirementsHigh School Diploma or equivalentDemonstrated success in retail sales managementProblem solving as it relates to customer complaintsAptitude to manage inventory, order scheduling, and ongoing merchandising displaysMust be able to assist customers for personal sales as well as complaints to ensure customer retention and loyaltyTeammate and customer communication skillsNegotiation and conflict resolution skillsMust have a valid automobile driver's license at all times and be able to drive customer and company vehiclesMust have completed all current and required Firestone Complete Auto Care education courses & modules required for this positionPreferred Qualifications2 year college degree or equivalentOur Crew Knows BenefitsHealth benefits that start on day one of employment, for all of our full-time teammates:
Paid vacation and holidaysOn-the-job training and company-funded ASE certificationsTuition reimbursement program401(k) matchVision and Dental CoverageOn-demand pay (daily pay) program availableOur Values Give Back To YouProfessional Development: No matter where you're at in your career, we've got the resources to help you level up.Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.Integrity & Teamwork: Part of what makes our teams different is our family-like mentality and drive to do things right, always.
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