Key Responsibilities:
Take direct responsibility for the profitability of the store by ensuring the set targets are met.
Ensure staff are taught correct sales procedure and have a good knowledge of the product.
Maintain a high level of customer service.
Assist customers and provide information.
Ensure complaints from customers are resolved quickly.
Inform staff of new lines and any changes to the prices.
Manage staff rosters.
Coordinate and conduct stock take.
Keep and analyse records of sales figures and financial transactions, inclusive of filing.
Implement and oversee security procedures.
Manage staff when necessary.
Qualification and Experience:
Matric.
4 - 5 years' experience in Furniture Retail environment, 3 of which must be in a Managerial/Supervisory role.
Industrial Relations experience.
Planning, organisational and time management ability.
Skills:
Good communication skills.
Good knowledge of Sales Techniques.
Good Leadership skills.
An excellent leader and business manager.
High flexibility and ability to adapt to different customers and situations.
A high sense of urgency with demonstrated ability to work independently.
Excellent leadership, interpersonal and communication skills.
Ability to work a flexible schedule to meet the needs of the business.
Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
Figure and admin orientated.
Management Experience.
Organised and thorough.
Profit and turnover driven.
Able to manage risk within the store.
Strategic Sales Planning.
Managing the Sales Process.
Customer Value Management.
Excellent MS Office Skills.
Excellent verbal and written skills.
Excellent people skills.
Behaviours:
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Effectively building formal and informal relationship networks inside and outside the organization.
Building strong customer relationships and delivering customer-centric solutions.
Making good and timely decisions that keep the organization moving forward.
Anticipating and adopting innovations in business-building digital and technology applications.
Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Good verbal/written communication skills and good organisational skills.
Strong organizational and planning skills.
The ability to multi-task in a fast-paced environment.
The ability to work independently.
The ability to take initiative.
A high level of attention to detail.
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto).
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