Our client based in Sandton is seeking Sotho Speaking Customer Service Advisor.The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.Experience:
Minimum of 12 months unbroken inbound call centre experienceCustomer service experienceAdministration experienceExperience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous)
Requirements:
Passed Grade 12Fluent in Sotho (Read, Write, Speak)Fluent in English (Read, Write, Speak)Proficient in MS Office Suite applicationsClear Criminal RecordAvailable immediatelyFixed Term ContractOwn transport (Advantage)
Key responsibilities may include, but are not limited to:
Answer call and respond to customer requestsProvide customers with product and service informationIdentify, research, and resolve customer issues using the in-house operating systemComplete call logs and reportsAssisting irate members and escalate when required to senior agents/team leaderEnsure own productivity levels are maintained, and quality standards are met at all timesPerforming daily administrative functions and accurately capturing required information to various CRM systemsAdhere to and support Company policies and practicesEnsure that cases are reviewed and actionedMonitor Average Handling Time in line with standardsAdhere to work schedule / occupancy and monitoring work flowEnsure that SLA is adhered to and cases to be completed in agreed SLA timesMaintain customer quality according to set standards and business processEnsure full compliance to business process, legislation and standard operating processes
Critical Skills/ Competencies:
Excellent communicator with all levels in an organisation (verbal and written)Solution DrivenExcellent problem-solving and Accuracy skillsSelf-starter, motivated, takes initiative and can work independentlyConfident in operating in a dynamic environmentFlexibility and agilityResilient mind-setAbility to adapt to different situations as they arise (adaptive thinking)Ability to operate in a team environmentAbility to prioritise deliverable and work load accordingly (good organisational skills)
Salary and working hours:
The salary, R9000Monday to Friday 08:00 to 17:00Every second Saturday 08:00 till 12:00
Office Location:
Sandton
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number LRW88YW6 in subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email ******.
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