Service Rep: Collections

CORE DESCRIPTIONTo render an efficient debt collection service in order to meet Telkom's business objectives and to manage debtors effectively through sound creditmanagement principles.CORE COMPETENCIESFUNCTIONAL KNOWLEDGETelkom Procedures; Report Analysis; Accounting; Billing Procedures; Telkom Structure; Telkom Policies; Risk Management; Customer Care;Administration; Computer Software; Protocols; Legal Documentation; Telkom Systems; ConsultationFUNCTIONAL SKILLSInvestigation Techniques; Time Management; Interpersonal; Stress Handling Techniques; Analytical; Writing; Communicating; Risk Management;Negotiation Techniques; Decision Making; Problem Solving; Business Acumen; Computer Software; Relationship ManagementATTITUDES/ LEADERSHIP COMPETENCIESBusiness Orientated; Ethical; Patient; Dedicated; Honesty; Innovative; Committed; Respect; Accurate; Punctual; Initiative; Responsible; Calm; Assertive;Tolerant; Integrity; Proactive; Customer Focus; Team Player; Eager to learn; ConfidentialPage.MINIMUM PERSON REQUIREMENTSREQUIRED CERTIFICATION/PROFESSIONAL REGISTRATIONNoneQUALIFICATIONSGrade 12 plus modular courses (NQF level 4)EXPERIENCE2 years experience in a debt collections/ commercial/ or contact centre environmentSPECIAL REQUIREMENTSValid driver's license where requiredSecurity clearance - integrity assessmentOUTPUT 1Retained CustomersSUB-OUTPUTSReceive and analyze requestReceive claims and lift chequesReceive and analyse callsProcess customer request as per RD cheque policy