Service Delivery Lead

Details of the offer

REQUIREMENTSAffirmative Action South African Citizen3-year IT (or related) Qualification - Degree or Diploma (minimum)ITIL Foundation Certification5-7 years technical experience in IT Infrastructure and Application Management ESSENTIAL SKILLSExcellent written and verbal communicationAbility to operate under pressureAbility to lead a teamDemonstrated competency in service deliveryExperience in managing simple and complex service provider relationshipsContract managementMotor industry knowledge and experienceSetting of IT KPIs and monitoring thereof RESPONSIBILITIESFacilitate, monitor and verify the performance of all operational services delivered or provided by the company's IT suppliers to develop and maintain operational excellence to support the business in achieving its strategic objectivesThe focus will be on the provision (running) of IT systems and services for the National Sales Organization and dealersAssist with transitioning new or amended services into IT Operations in collaboration with other parts of information systems to facilitate successful project completionEnsure that operational methods, procedures, facilities and tools are established, reviewed and maintainedClose liaison with key stakeholders in the event of operational disruptions and major incidents, ensuring appropriate action is taken to investigate and resolve incidents with systems and/ or servicesMonitor all incident, problem and continuity processes, including activation testing to ensure they are fit for purpose, providing information and advice for clear communication to relevant stakeholders where necessaryEnsure that incidents are fully documented, agreed remedies and preventative measures are implemented and patterns/ trends are identified through analysisInitiate action to help ensure that all service outages and issues are appropriately dealt with, identifying lessons learnt and ensuring Root Cause Analysis actions are put in place to avoid re-occurrence


Nominal Salary: To be agreed

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