Senior Manager, Business Improvement & Strategic Initiatives

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Senior Manager, Business Improvement & Strategic Initiatives Date Posted: 08/21/2024
Req ID:39348
Faculty/Division: Asst VP - Operations & Services
Department: Business Improvement & Strategic Initiatives
Campus: St. George (Downtown Toronto)
Description: The University of Toronto is a trailblazer not only in academia and research but also in ensuring operational excellence. U of T's Facilities and Services group works diligently to make sure all stakeholders have a safe, clean, comfortable, attractive and sustainable environment in which to learn, teach and play. The Facilities & Services portfolio includes the operation and stewardship of over $3.5 billion in physical assets at the St. George campus situated in the heart of Canada's largest city. We manage and provide service to over 120 buildings totaling 12 million square feet plus the operation and management of an extensive district energy system supporting more than 150 buildings. Not only are we One of Canada's Best Employers, we are one of Canada's Greenest Employers.
Reporting to the Chief Operating Officer, The Senior Manager Business Improvement & Strategic Initiatives is an integral member of the Facilities and Services (F&S) senior management team, which establishes strategic and operational priorities for the St. George campus. The Senior Manager will work with Directors, Senior Managers and Managers within the F&S portfolio, senior managerial counterparts within University Operations and Real Estate Partnerships, Faculty, Academic and Administrative Directors and CAO's throughout the University, Their focus will be on the continuous improvement and optimization of University facilities and services, ensuring a safe, clean, comfortable, attractive and green environment. They will drive a variety of strategic initiatives designed to achieve operational excellence within the campus as well as demonstrate UofT's global leadership as a sustainable and accessible institution. This position would be responsible for identifying, measuring and instilling a methodology of continuous improvement throughout the F&S portfolio. This would include developing performance dashboards, monitoring strategic projects, and reviewing existing and new business processes, technological tools, and service delivery.
The position will initiate and lead a variety of projects aimed at reviewing and improving business processes and service delivery across the campus. They will meet with senior leadership in those departments to discuss changes and anticipated impacts of those changes on current operations.
The position will identify areas of improvement across the campus that can be addressed through in depth process improvement initiatives, and will work with departments and senior leadership to gain support for and implement those solutions.
The position will provide support and technical expertise, including facilitating process improvement sessions (e.g. LEAN and/or six sigma approaches) in a manner that enhances business processes. The position will ensure the client's requirements are met, develop project plans for the implementation of new or modified systems, and will build and foster client relationships to ensure the appropriate level of client involvement during each project.
 
The position will lead, monitor and report on annual operational plans in support of the F&S strategic plan. This will include, facilitating sessions with the senior team to develop annual plans, create and implement a reporting and dashboard process to monitor the implementation of the plan, and assemble the F&S annual report.
QUALIFICATIONS REQUIRED:EDUCATION:
University graduate, or an equivalent combination of education and experience; Master's degree would be an asset; Lean Six Sigma certified strongly preferred, ideally at a black belt level.

EXPERIENCE:
Six to 10 years direct related work experience in leading process improvements, ideally in the same or related industry. Project Manager experience with at least three (3) years' practice as a senior project manager or process improvement specialist. Successful experience providing assistance to clients with a customer service focus. Experience as a Business Analyst or User Business Process Designer/Consultant an asset. Demonstrated experience in leading diverse teams, influencing key players, providing guidance and recommendations to senior managers. Facilitating cross-departmental and multidisciplinary proceedings where it was necessary to gain consensus. .

SKILLS:
Strong oral, written, and interpersonal communication skills with an ability to present and discuss technical information in a way that establishes rapport, persuades others and gains understanding. Strong analytical, reasoning and problem solving skills, and ability to take functional requirements and translate them into models and concepts. Demonstrated research skills and the ability to gather and analyze system solutions and make recommendations. Strategic Agility

OTHER:
Ability to manage conflicting priorities and deadlines. Ability to work under pressure and to tight deadlines and short timelines. Demonstrated interpersonal skills under pressure. Ability to handle matters requiring diplomacy, sensitivity and confidentiality. Ability to learn continually "on-the-job" under pressure, on own initiative, often without prior training or instructions. Ability to exercise good judgment, discretion, tactful and diplomatic.
NOTE: This is a one (1) year term opportunity  Closing Date: 09/03/2024,11:59PM ET
Employee Group: Salaried 
Appointment Type: Budget - Term 
Schedule: Full-Time
Pay Scale Group & Hiring Zone: PM 5 -- Hiring Zone: $118,368 - $138,097 -- Broadband Salary Range: $118,368 - $197,280
Job Category: Administrative / Managerial
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP .
Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact ****** .
Job Segment: Six Sigma Black Belt, Business Process, Lean Six Sigma, Six Sigma, Sustainability, Management, Energy

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