Qualifications & Requirements: 3 years' experience is Desktop support in a consulting environment. Educational Background: A Diploma or Degree in Information Technology, Computer Science, or a related field is preferred but not obligatory. Technical Skills: Proficiency in operating systems (Windows, macOS, Linux), Microsoft Office Suite, and common business applications. Experience: Previous experience in a desktop support role or IT support environment is advantageous. Problem-Solving Skills: Strong analytical and troubleshooting skills to diagnose and resolve issues efficiently. Communication Skills: Excellent verbal and written communication skills for effective interaction with users. Customer-Oriented: A service-oriented mindset to assist users in a friendly and professional manner. Team Player: Ability to work collaboratively with other IT professionals and departments. General Duties: Technical Support: Provide first-level support for hardware and software issues, including desktops, laptops, printers, and mobile devices. Troubleshooting: Diagnose and resolve technical problems, both in-person and remotely. Installation and Configuration: Set up and configure new hardware and software for users, ensuring proper installation and functionality. Maintenance: Perform regular maintenance on equipment, including updates, patches, and antivirus installations. User Training: Educate users on software applications, best practices, and IT policies. Documentation: Maintain detailed records of support requests, resolutions, and inventory of IT assets. Network Support: Assist with basic network troubleshooting and connectivity issues. Collaboration: Work with other IT staff to escalate complex issues and implement IT projects. Customer Service: Provide excellent customer service, ensuring user satisfaction and effective communication. Apply now If you are interested in this opportunity, please apply directly. For more IT jobs, please visit www.networkrecruitment.co.za . If you wish to send your CV per email forward your CV to clombardnetworkrecruitment.co.za and copy the reference number in brackets in the subject line of your e-mail. If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any further possible positions.