Our client, a leading ICT company based in Polokwane, is looking for a Desktop Support Technician who will be in the office or on site with corporate clients resolving desktop issues.Qualifications & Requirements:3+ years' experience in Desktop support in a consulting environment.Educational Background: A Diploma or Degree in Information Technology, Computer Science, or a related field is preferred but not obligatory.Technical Skills: Proficiency in operating systems (Windows, macOS, Linux), Microsoft Office Suite, and common business applications.Experience: Previous experience in a desktop support role or IT support environment is advantageous.Problem-Solving Skills: Strong analytical and troubleshooting skills to diagnose and resolve issues efficiently.Communication Skills: Excellent verbal and written communication skills for effective interaction with users.Customer-Oriented: A service-oriented mindset to assist users in a friendly and professional manner.Team Player: Ability to work collaboratively with other IT professionals and departments.General Duties:Technical Support: Provide first-level support for hardware and software issues, including desktops, laptops, printers, and mobile devices.Troubleshooting: Diagnose and resolve technical problems, both in-person and remotely.Installation and Configuration: Set up and configure new hardware and software for users, ensuring proper installation and functionality.Maintenance: Perform regular maintenance on equipment, including updates, patches, and antivirus installations.User Training: Educate users on software applications, best practices, and IT policies.Documentation: Maintain detailed records of support requests, resolutions, and inventory of IT assets.Network Support: Assist with basic network troubleshooting and connectivity issues.Collaboration: Work with other IT staff to escalate complex issues and implement IT projects.Customer Service: Provide excellent customer service, ensuring user satisfaction and effective communication.If you are interested in this opportunity, please apply directly. For more IT jobs, please visit www.networkrecruitment.co.za. If you wish to send your CV via email, forward your CV to ****** and copy the reference number in brackets in the subject line of your email.If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any further possible positions.
#J-18808-Ljbffr