Qualifications & Requirements:3+ years' experience is Desktop support in a consulting environment.Educational Background: A Diploma or Degree in Information Technology, Computer Science, or a related field is preferred but not obligatory.
Technical Skills: Proficiency in operating systems (Windows, macOS, Linux), Microsoft Office Suite, and common business applications.Experience: Previous experience in a desktop support role or IT support environment is advantageous.Problem-Solving Skills: Strong analytical and troubleshooting skills to diagnose and resolve issues efficiently.Communication Skills: Excellent verbal and written communication skills for effective interaction with users.Customer-Oriented: A service-oriented mindset to assist users in a friendly and professional manner.Team Player: Ability to work collaboratively with other IT professionals and departments.General Duties:Technical Support: Provide first-level support for hardware and software issues, including desktops, laptops, printers, and mobile devices.Troubleshooting: Diagnose and resolve technical problems, both in-person and remotely.Installation and Configuration: Set up and configure new hardware and software for users, ensuring proper installation and functionality.Maintenance: Perform regular maintenance on equipment, including updates, patches, and antivirus installations.User Training: Educate users on software applications, best practices, and IT policies.Documentation: Maintain detailed records of support requests, resolutions, and inventory of IT assets.Network Support: Assist with basic network troubleshooting and connectivity issues.Collaboration: Work with other IT staff to escalate complex issues and implement IT projects.Customer Service: Provide excellent customer service, ensuring user satisfaction and effective communication.Apply now!