Senior Administrator

Details of the offer

Job title : Senior Administrator
Job Location : Western Cape,

Deadline : December 21, 2024

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Job description:


The successful incumbent will be required to manage an existing portfolio of Key and Non-Key clients in the risk environment. This role requires that data and premiums are received, validated and processed within the various business systems
This role provides immediate response to complex administrative requirements in accordance with SLA parameters, in a processing environment. 


Key Result Areas:


This role provides immediate response to complex administrative requirements in accordance with SLA parameters, in a data & payroll processing environment.  The incumbent is individually accountable for achieving results through own efforts.


Role Description


Follows standardised processes and provides administrative support in line with normal business functioning.  This includes validation and analysing of monthly member data & premiums; managing email queries; following up on outstanding requirements; updating systems; engaging directly with clients and liaising with other teams regarding data and premium related tasks 
Delivers on daily production standards and adheres to service and quality standards. 
Provides a service to customers and intermediates. 
Responds to immediate requirements within procedure. 
Uses standard administrative techniques to co-ordinate own work. 
Product and process knowledge in different areas may differ but basic skills remain the same.
May act as mentor / resource to less experienced Administrators. 
Fully multi-skilled across products and processes. 
Has extensive, relevant experience. 
Acts as a support person and / or point of escalation for complex and difficult cases / clients.


ROLE QUALIFICATIONS


Matric plus at least 2 years' experience as an Administrator.
Extensive product and process knowledge (multi skilled),
Experience within the Group Risk division is required with above average numerical and excel skills.
Basic knowledge of reconciliations between data and premiums would be an advantage.
Provides an indirect service to customers and intermediates.
Able to collaborate across business processes and able to manage and prioritise multiple work tasks independently. 
 



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