Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology across Sanlam.
As an SAP HCM Service Delivery Lead, you will be responsible to oversee and maintain smooth technical support operations within the SAP ECC HCM and Success Factors platform as a service.
You will report to the Head of SAP Centre of Expertise (CoE) within Sanlam Group Technology (SGT), a Retail Affluent division and collaborate with direct and indirect teams to ensure governance, adherence, seamless service delivery and top-notch client support.
Your client, Human Resources Shared Services (HRSS) in Group HR, provides a chargeable offering to approximately 35 businesses in Sanlam Group and is responsible for, amongst others, HR and payroll processing, payroll payments and reconciliations, manning the HR service desk, translating business requirements into change requests, and high-level troubleshooting in the centralised HCM system.
You will maintain a close client and SAP CoE relationship to effectively support SLA's and OLA's between SGT and HRSS.
You will lead teams of developers, testers and application security specialists to deliver system and user access change requests for both business as usual and projects where applicable. You may be required to undertake system change requests in your role.
You will ensure all periodic system upgrade and maintenance activities are successfully completed.
You will oversee the design of complicated, high-impact system requirements to address potential risks to integration, usability and deadlines.
You will mentor, support and guide team members towards common goals.
What will make you successful in this role?Receive, assess and allocate JIRA requestsEnsure periodic client cadences for alignment, prioritisation and escalation activitiesEnsure adequate resource levelling in response to backlog and incoming JIRA requestsEnsure adherence to Release, Incident and SAP Change Management proceduresEnsure audit compliance in user access and change managementEnsure all SAP HCM legislative changes are addressedEnsure all system upgrades and maintenance activities are planned and successfully deliveredEnsure alignment with SAP CoE governance, procedures and principlesAct as a support expert to system analysts when designing system changesQualificationMatric
Bachelor's degree or Diploma, preferably in Computer Science, Information Systems or related
ITIL Certification or similar will be recommended
Knowledge:Advanced knowledge of SAP service delivery principlesAdvanced knowledge of planning deliverables i.e. timelines and resourcesTechnical knowledge of SAP Payroll, Time Management, Personnel Administration and Organisational managementTechnical knowledge of Success Factors Onboarding, Recruiting and Employee CentralTechnical knowledge of SAP Self Service applications will be advantageousTechnical knowledge of Success Factors Talent modules will be advantageousAdvanced knowledge of system change management processes preferably using JIRA or similarUnderstanding Waterfall methodologyUnderstanding Agile methodologies will be advantageousUnderstanding SAP ABAP will be advantageousSkills:Ability to interpret and interrogate written requirements specification documentsAbility to prioritise tasksAbility to deliver in accordance with strict deadlinesAbility to negotiate with various stakeholdersAbility to maintain delivery momentumExcellent interpersonal and communication (written and verbal) skillsStrong analytical skillsStrong problem solvingStrong written and verbal communication skillsExperience:At least 8 years in SAP Service delivery and/or SAP HCM Team LeadAt least 5 years in technical support of SAP HCM and/or Success FactorsInvolvement in 2-3 full life SAP HCM cycle projectsPersonal AttributesOrganisational savvy - Contributing through othersDecision quality - Contributing through othersPlans and aligns - Contributing through othersOptimises work processes - Contributing through othersDrives results - Contributing strategicallyCustomer focus - Contributing strategicallyCore CompetenciesCultivates innovation - Contributing through othersCustomer focus - Contributing through othersDrives results - Contributing through othersCollaborates - Contributing through othersBeing resilient - Contributing through othersTurnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformationThe Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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