Sales Team Leader (Nightshift)

The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA.
Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role Team leadership and managementGuide agents by demonstrating exceptional customer satisfactionGuide, coach and Determine training needs for staff.Communicate job expectations to AgentsHarness agent's potential to perform optimallyTailor recommendations to improve Consultants on reaching their targets.Monitor attendance, punctuality and leave of personnelKeep to date and abreast of industry trends industry trendsManage requests/escalations between different business units to solidify resolution outcomesReport on a regular basis on statistics, data, ratios, attrition, and terminationsExamine and indicate areas of improvement for systems, policies and processes used and propose solutionsFrequent monitoring of metrics, data and reporting on operational statusManage quality assuranceOversee the overtime process and monitor different shifts that are in place RequirementsA minimum of 2-3 years outbound management experienceWillingness to work nightshift to accommodate American time zones  CompetenciesStrong ability to manage a sales teamStrong ability to empathize with a customerStrong problem-solving skillsAbility to resolve escalated customer issuesDrive Sales