Sage Line 500 Customer Agent (Logistics/Warehouse)

Sage Line 500 Customer Agent (Logistics/Warehouse) Brits Rneg Penson Medical Housing All 13th Cheque Sales Diploma or Degree Minimum of 3 years' experience in a manufacturing environment linked to a customer service role Sage Line 500 Ms Excel Google Slides TMS Google Sheets DUTIES: Capture and process orders received from the customer relationship managers Build positive relationships with customers Provide a centralised point of contact regarding customer orders Daily interface with the sales team regarding new orders Daily communication with transport planners to schedule priority orders Utilise the transport management system (TMS) for updates on customer order status Manage walk-in customers and cash sales. To manage the end-to-end process of all related complaints To ensure complaint resolutions are reached within agreed timeframes Handling calls to resolution Accurately record all customer complaints Monitor customer accounts and activity and follow up Adhere to the company's safety standards