Job Overview
Date Posted: Posted 1 week ago
Location: Johannesburg, Gauteng
Job Title: Retentions Consultant
Salary: R8,000
Education Level: High School / Matric
Job Level: Intermediate
Minimum Experience: 1 - 3 Years
Retentions Consultant – Bedfordview, Johannesburg
We at Bsure Insurance Advisors are hiring! Are you a young and motivated, energetic salesman/woman with a strong command of the English language? Do you want your work ethic, drive, and ambition to determine how much money you make?
Then look no further! We are looking for resilient, dynamic sales consultants to join our ever-growing team at the head office in Bedfordview.
Duties & Responsibilities:
Receive and process all cancellations received. This could be in the form of either cancellations confirmed (policies already cancelled by the insurer) or cancellation requests (policies which are active, and the client has the intention of cancelling).
Meet daily minimum targets.
Action/attempt to action all assigned clients on a daily basis.
Contact and attempt to retain clients by relationship building to minimize any future cancellations.
Analyze customer feedback and provide any trends to the Retentions Manager, thus allowing for new techniques to be developed to ensure retention.
Provide excellent customer service to ensure customer satisfaction.
When communicating with clients, ensure that the client is aware of the importance of insurance and is able to make an informed decision regarding their cover.
Explain to customers about new products and benefits, ensuring all knowledge of products is up to date.
Perform customer negotiations and reach a fair conclusion.
Ensure that all client details are correct (banking details, personal information, and risk items) if the client is retained.
Cancel policies with Insurance Companies if not retained.
Ensure that all admin is completed daily, to ensure B-Sure's System correlates with the Insurance Companies' System.
Ensure all quotes have been performed correctly.
At all times, update Cura with all details pertaining to the last conversation with the client.
ILD Tests – attend training and pass tests on a monthly basis.
Perform all other assigned duties.
Desired Experience & Qualifications:
Matric is essential.
Experience in a retaining role is beneficial.
Some experience in a sales/call-center environment is advantageous.
Key Competencies:
Communication Skills: written and verbal - the capacity to clearly present information.
Negotiation Skills: Ability to communicate and persuade clients to reach a compromise.
Time Management: The ability to use one's time effectively and productively.
Multitasking Ability: Judge different work activities and shift attention from one task to another.
Performance Driven: Ability to be motivated to take action, seize opportunities, and pursue goals.
Package & Remuneration:
R8,000 per month + commission.
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