Food Store Manager - Retail - RustenburgAs our Company expands, we are looking to hire a Food Store Manager for our Retail Stores! The purpose of the role is for the Food Store Manager to provide oversight, lead all operations of the store, and ensure that the store functions smoothly while optimizing profits.QUALIFICATIONSGrade 12 (Requirement)Diploma/Degree in Retail or Business or related qualification will be advantageousEXPERIENCEMinimum of 5 years' experience working in a retail environment, ideally in a supervisory or leadership level.KNOWLEDGE REQUIREDPrior knowledge and experience in management of inventory/stock, buying, staff, products merchandising, costs, and profitability of the store.Knowledge of stock management systems like ERP, Meat matrix, etc.Knowledge and understanding of the FMCG environment and related legislationManagement of perishable products with short shelf life especially in meat industryBasic understanding of retail consumer behaviour and purchasing trendsBasic understanding of the retail and meat marketSKILLS REQUIREDExcellent verbal and written communication skills.Proficient in MS Office SuiteAnalytical skillsBasic understanding of income statements, cash flows, stock management reporting, and all basic financial systemsExcellent interpersonal skills and ability to communicate effectivelyExceptional customer service and people management skillsEnergetic and self-starterKEY PERFORMANCE AREAS (KPA'S) JOB ACTIVITIESStock ManagementStock OrderingPlace orders with factories and other suppliersFollow up on ordersManage deliveries, delivery dates, and stock upon arrivalManage stock order volumesStock ReceivingReceive ordered stockReport delivery shortfalls and damagesFollow up on non-received stockCapture received stock on Meat MatrixStock ControllingDaily stock levels reportingRun stock depletion reports - cashiersBalance off with stock receivingManage stock levels thresholdManage stock shrinkage: stock losses/damages/dumpingsHousekeepingStore cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, aisles, packing areas, chillers, freezers, cashier till points, and Deli (Hot Foods) area.Always maintain high level of HACCP standards throughout the store.Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act.Employee ManagementEmployee RecruitmentOnboarding and Induction of new employeesTraining and DevelopmentEmployee Relations (Discipline in the workplace)Performance ManagementEmployee WellnessEmployee MotivationStore OrganisationDisplay of products on the shelf and create attractive displays at key points in the store ex: check-out queues.Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.Re-arrangement of store shelves and productsManaging of non-moving items and display areasCash ManagementManage and assist with daily cash ups.Minimise cash losses.Manage picking up and dropping off of cash in the store.Manage cash on ATM.Manage safety of cash movement within the store.Manage and keep the safe secure and locked at all times.Customer ServiceDeliver excellent service to ensure high levels of customer satisfactionCreate a store that meets local needs by building an understanding of customer-product preferences.Manage and analyse customer complaints to get insights for improvement of customer satisfactionBe the custodian of customer experience and lead brand loyaltyResponding to customer complaints and comments promptly and accurately.Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retaining existing customersSystem AdministrationManage staff clocking via ERS.Maintain and understand the system Meat Matrix.Manage and maintain CCTV cameras.Ensure availability of physical security guards in store.Manage the alarm system internally.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionSales and Business DevelopmentIndustriesFood and Beverage Manufacturing
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