Job Description:Job responsibilities include (but are not limited to):Manage, plan and coordinated work for the surveillance team through effective liaison with the other Protection Services Managers.Scheduling work for the surveillance team.Continuously liaise with the Head of Protection Services to determine priority is and provide feedback.Determine and manage projects to address Client needsProvide progress reports on surveillance activities and projects to clientsMonitor security indicators and trends in the organization to identify surveillance needsEnsure that resources are allocated effectively to support surveillance activitiesImplement contingency plans to ensure that the surveillance teams are protected from risk even in adverse conditions.Identify best practices applicable to surveillance through benchmarking other organizationsIdentifying situations requiring expert external advisors or other divisions of Protection Services.Verify gathered information for its reliabilityAdvise management on effective surveillance approaches and technologies to applicable to security risk management.Manage large surveillance projects involving other Security agencies.Ensure surveillance is conducted in line with set procedures and best practices applicable to the situation.Ensure the effective application of surveillance technologiesDevelop effective relationship with internal and external service suppliersEnsure effective communication systems to support investigationsEffective two way open communication with employeesEnsure that employees work in a safe and productive environment and set targets for improvementsSupport and participate in the training and development requirements of employees especially in terms of new systems and work practicesEnsure that employees have clear work expectations and plansInterview potential new recruitsHold disciplinary and grievance enquiriesIdentify potential conflict situations and minimize the implicationsControl discipline and ensure fair decisions regarding Employee RelationsFairly manage cultural diversityIdentify ideas to increase motivationEnsure that work is fairly allocatedEnsure competency of employees for the work requiredMentor Surveillance personnel within the team towards personal growth Qualifications:National Diploma in Security Management or EquivalentB Tech in Security Management or equivalent NQF level 7 (Degree) qualification will be advantageousRegistered with the PSIRA on grade AValid driver's licence code BCCTV Advanced Surveillance Skills and body language CourseExperience:Minimum 8 years' experience in Security or equivalent environment with exposure in Investigation/ Crime Information analysis / Information gathering/ and or Surveillance 5 years' experience in security managementKnowledge and Skills:Knowledge of strategic and operational planning and managementCompetent in functional systems used in the organizationProject management skillsUnderstanding and recognition of criminal incident behaviour and suspect profilingBasic knowledge of applicable business communication and business reports writingComputer literacy (MS Office package)Communications in English (spoken, written and reading)Excellent interpersonal skillsCoaching and mentoring skillsPresentation and handling of evidence in court/disciplinary hearingGood working relationsManagement and leadership skillsThreat and Risk Assessment skillsCrisis ManagementKnowledge of security related legislation/policies/procedures/standards and VPSHRFinancial management skillsStatement taking and report writingGood Communications SkillsCoaching and mentoring skillsCo-ordination Responses to violent crimesEmergency preparedness and response to various situationsKnowledge in Investigations, Information-gathering and SurveillanceKnowledge of Counter Industrial Action proceduresNo criminal recordPass polygraph testProtection Services InductionVoluntary Principles on Security and Human RightsUse of Force ProcedureAAP Rules of engagementKnowledge of International crime investigation and protection best practicesNegotiation skillsCultural DiversityResearch skillsResource management
