QUALIFICATIONSGrade 12 (Non-Negotiable)Diploma/Degree in Retail or Business or related qualification will be advantageousEXPERIENCEMinimum of 5 years experience working in a retail environment, ideally in a supervisory or leadership level.KNOWLEDGE REQUIREDPrior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.Knowledge of stock management systems like ERP, Meat matrix, e.t.cKnowledge and understanding of FMCG environment and related legislationManagement of perishable products with short shelf life especially in meat industryBasic Understanding of retail consumer behaviour and purchasing trendsBasic Understading of the retail and meat marketSKILLS REQUIREDExcellent verbal and written communication skills.Proficient in MS Office Suite.Demonstratable analytical skills.Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.Excellent interpersonal skills and ability to communicate effectively.Exceptional customer service and people management skills.Energetic and self-starter.Key Performance Areas 1. Stock ManagementStock OrderingPlace orders with factories and other suppliersFollow up on ordersManage deliveries, delivery dates and stock upon arrivalManage stock order volumes Stock ReceivingReceive ordered stockReport delivery shortfalls, and damagesFollow up on non-received stockCapture received stock on Meat Matrix Stock controllingDaily stock levels reportingRun stock depletion reports- cashiersBalance off with stock receivingManage stock levels thresholdManage stock shrinkage: stock losses/damages/dumpings2. HousekeepingStore cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) areaAlways maintain high level of HACCP standards throughout the storeObserve OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act.3. Employee ManagementEmployee RecruitmentOnboarding and Induction of new employeesTraining and DevelopmentEmployee Relations (Discipline in the workplace)Performance ManagementEmployee WellnessEmployee Motivation4. Store OrganisationDisplay of products on the the shelf and create attractive displays at key points in the store ex: check-out quesBe familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotionsRe-arrangement of store shelves and productsManaging of non-moving items and display areas5. Cash ManagementManage and assist with daily cash upsMinimise cash lossesManage picking up and dropping off of cash in the storeManage cash on ATMManage safety of cash movement within the storeManage and keep the safe secure and locked at all times Customer ServiceDeliver excellent service to ensure high levels of customer satisfactionCreate a store that meets local needs by building an understanding of customer-product preferences. Manage and analyse customer complaints to get insights for improvement of customer satisfactionBe the custodian of customer experience and lead brand loyaltyResponding to customer complaints and comments promptly and accuratelyScan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers6. System AdministrationManage staff clockings via ERSMaintain and understand the system Meat MatrixManage and maintain CCTV camerasEnsure availability of physical security guards in storeManage the alarm system internally
