Job Introduction: CPC Supervisor 1.
Effective Supervision of the Cash Processing Centre Operations ? Ensure that tellers are processing according to Cash processingpolicy and procedures? Equal distribution of work to avoid bottle necks? Effective managing of the end-to-end work flow process? Comply with Cash Centre operational and administrative procedureswithin defined guidelines? Ensure that Record keeping of all applicable documents aremaintained/retained as per the standards? Responsible to ensure that all daily recons are balancedQuality Assurance? Ensures that all relevant legislative requirements (SARB minimumstandards) are adhered to and that Company procedures andstandards (including Health and Safety, security, personnel, financeand risk) are maintained? Set and maintain acceptable standards of behaviour at work by allsubordinate employees, as required by G4S's code of conduct anddisciplinary code 2.
Effective supervision of staff ? Assist with any other related duties as allocated/requested from management? Assist with rostering? Monitor performance and provide feedback? Assist with the optimization of resources to meet operational needs? Oversight of employee record ensuring that all relevant and requireddocumentation is on file? Action all customer queries and complaints? Verify/check all cash transactions/differences ? Responsible to ensure that staff process customer transactionsaccuratelyPeople Management? Effectively manage overtime and working hours as per employeecontract? Monitor and address staff motivation levels? Set and maintain acceptable standards of behaviour at work by allsubordinate employees, as required by G4S's values, code ofconduct and disciplinary code.? Ensure that all disciplinary actions are conducted in compliance withCompany policies and procedures.? Hold regular Cash Centre staff team meetings and communicate toall CMC staff through those briefings.? Ensure record keeping of all minutes of meetings? Ensure that all staff adhere to the uniform standards at all timesTraining and development? Succession Planning? Determine training needs (in line with training and HR policy) forCash Centre staff.
Arrange for attendance of subordinates atscheduled training interventions? Engage with staff on a regular basis and coach staff as needed.? Ensure all employees have attended the role specific training? Supervisor must take ownership of personal developmentRisk and compliance? Manage and monitor loss prevention and loss reduction controls? Ensure and monitor adherence to procedures and policies withregards to risk? Ensure the adherence and correct utilization of company systemsand procedures by performing maintenance checks on theCCTV/note counters and all other equipment in the branch? The ROCC must be adhered to 3.
Health and Safety ? Participate in the design/ development/ review/ implementation andmonitoring of the departmental safety plans for each year.? Participate in safety forums created by company for example safetymeetings and safety talks? Report all safety incidents to the relevant people? Discuss all safety incidents? Follow-up on any activities assigned through safetymeeting/committee/representative/management? Attend safety education and refresher programmes? Comply with safety policies and procedures at workplace? Distribute safety information as and when required? Wear protective clothing all the time Role Responsibility: CPC Supervisor 1.
Effective Supervision of the Cash Processing Centre Operations ? Ensure that tellers are processing according to Cash processingpolicy and procedures? Equal distribution of work to avoid bottle necks? Effective managing of the end-to-end work flow process? Comply with Cash Centre operational and administrative procedureswithin defined guidelines? Ensure that Record keeping of all applicable documents aremaintained/retained as per the standards? Responsible to ensure that all daily recons are balancedQuality Assurance? Ensures that all relevant legislative requirements (SARB minimumstandards) are adhered to and that Company procedures andstandards (including Health and Safety, security, personnel, financeand risk) are maintained? Set and maintain acceptable standards of behaviour at work by allsubordinate employees, as required by G4S's code of conduct anddisciplinary code 2.
Effective supervision of staff ? Assist with any other related duties as allocated/requested from management? Assist with rostering? Monitor performance and provide feedback? Assist with the optimization of resources to meet operational needs? Oversight of employee record ensuring that all relevant and requireddocumentation is on file? Action all customer queries and complaints? Verify/check all cash transactions/differences ? Responsible to ensure that staff process customer transactionsaccuratelyPeople Management? Effectively manage overtime and working hours as per employeecontract? Monitor and address staff motivation levels? Set and maintain acceptable standards of behaviour at work by allsubordinate employees, as required by G4S's values, code ofconduct and disciplinary code.? Ensure that all disciplinary actions are conducted in compliance withCompany policies and procedures.? Hold regular Cash Centre staff team meetings and communicate toall CMC staff through those briefings.? Ensure record keeping of all minutes of meetings? Ensure that all staff adhere to the uniform standards at all timesTraining and development? Succession Planning? Determine training needs (in line with training and HR policy) forCash Centre staff.
Arrange for attendance of subordinates atscheduled training interventions? Engage with staff on a regular basis and coach staff as needed.? Ensure all employees have attended the role specific training? Supervisor must take ownership of personal developmentRisk and compliance? Manage and monitor loss prevention and loss reduction controls? Ensure and monitor adherence to procedures and policies withregards to risk? Ensure the adherence and correct utilization of company systemsand procedures by performing maintenance checks on theCCTV/note counters and all other equipment in the branch? The ROCC must be adhered to 3.
Health and Safety ? Participate in the design/ development/ review/ implementation andmonitoring of the departmental safety plans for each year.? Participate in safety forums created by company for example safetymeetings and safety talks? Report all safety incidents to the relevant people? Discuss all safety incidents? Follow-up on any activities assigned through safetymeeting/committee/representative/management? Attend safety education and refresher programmes? Comply with safety policies and procedures at workplace? Distribute safety information as and when required? Wear protective clothing all the time The Ideal Candidate: Qualification and Experience Knowledge, Skills and Attributes? Grade 12 with Mathematics and or Accounting? Relevant tertiary qualification advantageous? Relevant working experience required ? Sound understanding of basic financialprinciples/information? Computer Literacy? Reporting and analysis of information? Good verbal and written communication skills? Delivering performance? Driving changes? Strict adherence to policies and procedures? Customer thinking? Ability to work in teams? Managing People
