The Duty Manager will oversee the daily operations of the restaurant, ensuring smoothservice delivery and staff management.
The ideal candidate will lead byexample, support the team during peak service hours, and maintain a high standard ofguest satisfaction.
Key responsibilities include managing staff rosters,tracking hours, and assisting with floor servicewhen needed.
The Duty Manager will ensure head waiters and the wider waitstaffconsistently meet performance standards while maintaining a positive dining experience for all guests.Key Responsibilities:Staff Management & Leadership:Supervise and support restaurant staff, ensuring high levels of performance andmorale.Work closely with head waiters to ensure they manage their teamseffectively.Provide guidance and support to waitstaff, ensuring they fulfil their duties tothe highest standards.Conduct regular team meetings and training to ensure continuousimprovement in service.Rostering & Time Management:Create and manage staff rosters, ensuring adequate coverage duringpeak and off-peak periods.Track and manage employee working hours, ensuring accurate reporting forpayroll.Adjust staff schedules to meet the operational needs of therestaurant.Guest Experience:Act as a point of contact for guest inquiries, complaints, andspecial requests.Ensure all guests receive exceptional service, intervening whennecessary to resolve issues.Assist with table service during busy times to maintain high servicelevels.Monitor the overall atmosphere and guest satisfaction in therestaurant.Operational Duties:Ensure head waiters complete their daily and weekly tasks,including table settings, cleanliness, and preparation for service.Oversee the waitstaff's performance, ensuring they are attentiveand efficient in delivering orders.Assist in managing stock levels of restaurant supplies, ensuringall necessary items are available.Maintain compliance with health and safety regulations.Administrative Responsibilities:Complete necessary reports regarding staff performance, guest feedback, and service efficiency.Ensure accurate documentation ofstaff hours and attendance records.Collaborate with management on operational improvements and staffdevelopment initiatives.Qualifications & Skills:Proven experience in a supervisory or management role within a restaurant or hospitality environment.Strong leadership and team management skills.Excellent communication and interpersonal abilities.Ability to work under pressure in a fast-paced environment.Strong attention to detail and problem-solving skills.Flexible availability, including evenings, weekends, and holidays.Knowledge of rostering and time management software is an advantage.Job Type: Full-timePay: R12000,00 - R15000,00 per monthExperience:Restaurant management: 3 years (Required)Application Deadline: 2024/11/30
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