Join to apply for the Reservations Manager (m/f) role at Le Grand Bellevue Gstaad.IntroductionConsidered as one of the most traditional and oldest luxury hotel in Gstaad, LE GRAND BELLEVUE combines the luxury and the sophistication of a grand hotel with the charming atmosphere of a cozy country house.We are looking forward to welcoming a new team member for the position:RESERVATION MANAGERKey ResponsibilitiesHandle professional telephone and written reservationsProcess all reservation requests efficientlyActively sell rooms and vouchersCreate tailored offers for guestsMaintain and update the guest databaseProvide guest service in three languages (German, French, English) and manage related correspondenceManage all reservation requests and bookings for groups post-contract, collaborating with sales and events teamsDeliver professional customer service in compliance with LQA standardsImplement strategies to enhance guest retention and drive repeat bookings through targeted marketing campaigns and exceptional serviceConduct monthly commission checks for all OTAs and travel agenciesSet rate codes for voucher salesControl pricing for group reservationsEnsure timely processing of reservations, cancellations, and paymentsMaintain and oversee data accuracy in reservation systemsRevenue ManagementMaximize revenue through effective pricing, inventory control, and strategies to boost occupancyDevelop and implement flexible, competitive pricing strategies based on market analysisPerform detailed data analysis to identify trends, monitor performance indicators, and make informed revenue optimization decisionsCollaborate with management to create the rooms revenue budgetContinuously implement daily pricing, revenue, and yield management; actively up-sell and cross-sellQualification & SkillsAt least two years of professional experience in the upscale hotel industry, ideally in the reservation areaGood oral and written language skills (d/f/e)Good computer and MS Office skillsIdeally Opera knowledge (Opera Cloud)Guest-oriented, professional work and sales talentWhy Joining Le Grand BellevueWorking at Le Grand Bellevue means becoming part of a team that prides itself on delivering a genuine and authentic service amidst the stunning beauty of the Swiss Alps.Enjoy an inclusive hospitality culture where your dedication is recognized.Join us in creating unforgettable moments for our esteemed guests and be part of our ongoing commitment to excellence in the luxury hospitality industry.Discover the world-famous mountain destination with a wide range of activities.Employment conditions in accordance with L-GAV.Get your accommodation in our staffhouses in the surroundings of the hotel.Select the half/full pension from our staff restaurant.Be a hotel member of Swiss Deluxe Hotels group and enjoy discounted stay in the partners' hotels.Enjoy the benefits and discounts of the YOURGSTAAD card over the station.Get access to Brands for Employees and their platform of deals.Seniority LevelEntry levelEmployment TypeFull-timeJob FunctionManagement and ManufacturingIndustriesTransportation, Logistics, Supply Chain and Storage
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