Reservations Manager - Graaff-Reinet

Luxury Game Reserve in the Graaff-Reinet area is currently looking for a Reservations Manager responsible for handling enquiries and converting bookings for accommodation offerings, with the goal of meeting annual revenue targets. The successful candidate will be highly organized and possess excellent communication abilities with a passion for customer service.
Responsibilities:

Being a professional, friendly, courteous and efficient first point of contact for guests who have booked at or are enquiring about booking
Managing the reservations process from start to finish in line with booking terms and conditions and standard operating procedures
Ensuring that lodge accommodations and experiences are sold in a way that maximises revenue whilst exceeding guest expectations
Building relationships with tour operators and travel advisors by providing accurate, detailed information that serves their guests in a timely manner
Optimising conversion rates of enquiries into bookings
Developing bespoke itineraries for VIPs and themed trips
Overseeing dissemination of correct rates and booking terms and conditions on online platforms
Regular reporting on sales, income due, new business, enquiries and booking releases
General office and administrative duties related to the smooth running of the reservations office

Requirements:

At least 3-5 years of experience in reservations within the hospitality industry
Knowledge and hands-on experience of PAN Hospitality software preferred
Excellent written and verbal English
Strong organizational and time management skills
Ability to work independently and as part of a team
Willingness to work in a remote, lodge-based setting
Additional customer service experience advantageous
Microsoft Excel proficiency advantageous


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