Time left to apply: End Date: November 25, 2024 (4 days left to apply)
Job Requisition ID: R22399
Job DescriptionResponsible for management of their function, devising, implementing, and providing input into the customer relationship management strategy.
ResponsibilitiesStrategically and operationally manage and grow a portfolio of high revenue generating clients.Develop and maintain strong relationships with Islamic Banking clients, ensuring a high standard of service.Proactively address client queries, concerns, and requests to maintain client satisfaction.Liaise with internal stakeholders to assist in managing client relationships and provide Shari'ah compliant banking solutions.Proactively identify opportunities to expand the Islamic Banking client portfolio base through networking, referrals, and targeted marketing strategies.Promote cross-selling of Bank's products to strengthen client relationships.Achieve set targets for growth in Islamic transactional accounts, deposits, assets, and revenue.Basic understanding of Shari'ah finance principles.Analyze client financial statements to determine credit worthiness.Improve overall performance through active management of sales by ensuring high levels of lead generation, execution, and cross-selling.Identify, plan, and actively participate in opportunities and be present at assigned external sale initiatives/engagements such as client events, branch activations, etc.Actively monitor and take responsibility for own sales and service performance across the region and proactively identify opportunities to improve sales and service delivery.Prepare and present sales activities, sales plan, and pipeline to the relevant Exco Sales committees.Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business.Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.Maintain expert knowledge on relevant legislative amendments, industry best practices, and provision of proactive advice and solutions to relevant stakeholders. Stay informed about market trends, competitor activities, and regulatory changes impacting Islamic Banking.Define a Sales portfolio growth strategy in line with predetermined growth targets, which are determined annually through conducting competitor analysis and innovating new value propositions by developing sales initiatives that align with the various segment strategies.Prepare credit proposals for review by the Credit Product House.Monitor and evaluate the organisation's success in managing its legal and compliance risks for the Portfolio of Business Account.Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.Manage own development to increase own competencies.Plan and manage performance, skills development, employment equity, talent, and culture of the team to improve innovation, achieve efficiencies, and increase competencies.Minimum Requirements:BCom Finance, Banking, Economics, or equivalent degree.RE5 certificate.3 to 5 years relevant experience in Islamic Banking with knowledge of Shariah principles and Islamic Banking products.Proven track record in client relationship management and sales.Candidate must not be an unrehabilitated insolvent.Job DetailsTake note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below: 25/11/24
All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose this information to other parties.
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